Charles Cates III
Summary
Results driven technician with a solid background in customer service and technical installations. Proven expertise in optimizing security systems and improving customer satisfaction through effective communication and strategic solutions. Proficient in troubleshooting networking issues and implementing AI technologies in both residential and commercial environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Specialist
RK Environmental Services
Oklahoma City
05.2026 - Current
- Implemented integrated pest management strategies to maintain food safety and quality.
- Performed pest management services across food manufacturing, retail warehouse, and commercial sectors.
- Inspected and monitored sites to ensure compliance with safety and regulatory protocols.
- Developed comprehensive reports detailing findings, actions taken, and actionable recommendations for pest management.
- Analyzed sanitation and operational conditions impacting pest levels and advised on corrections.
- Coordinated scheduling, client communications, inventory control, and vehicle operations to enhance service efficiency.
Online Sales
Self-Employed
Oklahoma City
08.2021 - 04.2026
- Managed e-commerce websites, optimizing layout and content to improve user experience and conversion rates.
- Implemented modifications to streamline operations and boost customer engagement, resulting in increased sales performance.
- Oversaw order fulfillment, ensuring timely processing and shipping to uphold high customer satisfaction.
- Managed and optimized inventory with budget planning to enhance profitability.
Installation Technician
ADT Commercial
Oklahoma City
05.2021 - 01.2022
- Installed and configured high-value security and networking devices in commercial settings, ensuring precise adherence to blueprints and technical diagrams for facilities over 10,000 sq. ft.
- Coordinated setup and installation of servers, racks, wire trays, and data devices, enhancing functionality of security and networking systems.
- Conducted comprehensive site assessments to determine optimal device placement, integrate systems with existing infrastructure, and perform rigorous testing for compliance with industry standards.
- Delivered hands-on training to customers, empowering effective use and maintenance of installed systems.
- Developed daily reports documenting installation progress, key milestones, and challenges, facilitating communication with sales teams and management.
Installation Technician
ADT Residential
Oklahoma City
09.2018 - 03.2021
- Installed, configured, and tested security equipment to ensure compliance with state and local regulations, enhancing residential security.
- Managed multiple customer site installations daily, ensuring timely and professional service with minimal disruptions.
- Designed and implemented customized system layouts tailored to customer needs, optimizing performance and usability.
- Maintained company vehicle and organized inventory to ensure readiness for installations and service calls.
- Utilized mobile technology for real-time communication and troubleshooting, enhancing service documentation accuracy.
- Educated clients on system functionality and provided ongoing technical support, fostering strong customer relationships.
Education
High School Diploma -
Noble High School
Noble, OK05-2011
OSHA 30 Construction -
Occupational Safety And Health Administration
01-2019
Skills
- Customer Service
- Client communication
- Conflict Resolution
- Issue Remediation
- Troubleshooting
- Advanced Problem-Solving
- Implementation
- Process optimization
- Windows Environments
- Linux Environments
- Remote Access Setup
- Network Configuration
- System testing
- Microsoft Office Suite
- Google Suite
- Inventory control
- Analytical thinking
- Attention to detail
- Time management
- Effective communication
- Process optimization
Certification
- OSHA 30 Construction
- Oklahoma Service Technician Core Applicator Certification (ODAFF)
- Residential Fire/Burglar License (Expired 2021)
- CCTV & Access Control License (Expired 2021)
Timeline
Service Specialist
RK Environmental Services
05.2026 - Current
Online Sales
Self-Employed
08.2021 - 04.2026
Installation Technician
ADT Commercial
05.2021 - 01.2022
Installation Technician
ADT Residential
09.2018 - 03.2021
High School Diploma -
Noble High School
OSHA 30 Construction -
Occupational Safety And Health Administration