Austin Sorensen
Rio Rancho
Summary
Dedicated delivery driver with proven expertise in customer service, inventory management, and route optimization. Committed to fostering strong customer relationships and ensuring timely deliveries.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Mtuccis Resturant
Albuquerque
08.2021 - Current
- Delivered exceptional customer service during order drop-offs, fostering strong relationships.
- Resolved customer complaints professionally, strengthening trust and loyalty.
- Maintained accurate delivery records and optimized routes, contributing to operational efficiency.
- Grouped and routed deliveries by designated areas, improving delivery time management.
- Coordinated with kitchen staff for timely order updates and effective communication.
- Assisted in packaging and preparation of food items for prompt delivery.
- Adhered to health and safety protocols throughout food transportation processes.
- Safely loaded, secured, and unloaded cargo in compliance with timelines.
Bakery Team Lead
Mtuccis Resturant
Albuquerque
08.2021 - Current
- Supervised daily bakery operations, ensuring adherence to quality standards and efficient workflow.
- Trained team members on baking techniques and safe equipment usage.
- Managed inventory levels and coordinated supply orders to ensure consistent product availability.
- Monitored product quality to ensure compliance with established standards.
- Maintained cleanliness and safety protocols, minimizing cross-contamination risks.
- Organized tasks to enhance production efficiency and promote teamwork among staff.
- Assisted in preparation of large orders for special events and holidays.
- Ensured health code requirements were followed at all times during the production process.
- Completed invoices for upcoming deliveries to support bakery accounting and maintain accurate financial records.
- Coordinated with vendors' delivery schedules, and ensured the quality of ingredients.
Delivery Driver
Lowes Home Improvment
Rio Rancho
04.2017 - 06.2021
- Ensured vehicle cleanliness and functionality to promote safe transportation.
- Processed orders by locating items efficiently, maximizing truck space during loading.
- Verified accuracy of appliances loaded against orders before departure.
- Navigated routes using GPS for timely deliveries while adhering to traffic regulations.
- Grouped deliveries by designated areas to optimize delivery efficiency.
- Contacted customers to confirm delivery details and notify about delays, reducing support calls.
- Loaded and unloaded goods following safety protocols to prevent damage during transit.
- Trained new drivers on company policies and DOT regulations for compliance.
Warehouse Store Worker
Lowes Home Improvement Store
Rio Rancho
04.2017 - 06.2021
- Followed safety protocols to minimize hazards during unloading operations.
- Inspected shipments for damages and reported discrepancies promptly.
- Operated forklifts and pallet jacks to transport products within the warehouse following safety protocols to minimize hazards during unloading operations.
- Organized merchandise and stocked shelves to enhance product visibility.
- Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
- Maintained accurate records of all unloaded merchandise including quantity and type of material received.
- Organized merchandise on floor and stocked shelves to improve product visibility and accessibility.
- Participated in regular inventory management and restocking processes on store floor.
- Monitored work and store areas for cleanliness, removing obstacles to ensure safety.
- Unloaded trucks efficiently, ensuring safe handling of various goods.
- Inspected shipments for damages and reported discrepancies promptly.
- Arranged backroom storage according to company guidelines for efficiency.
- Reported any damaged goods to supervisor immediately upon unloading.
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
- Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
Waiter/Cook/Bartender
Lone Star Steakhouse Restaurant
Albuquerque
08.2008 - 12.2016
- Provided exceptional customer service to enhance dining experience and to ensure repeat customers.
- Took and processed orders accurately using POS system.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Addressed customer concerns quickly and escalated issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Prepared and served a variety of cocktails and beverages promptly.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Ensured new employees understood their roles and responsibilities to maintain service quality.
Education
Fire Science
Central New Mexico Community College
Albuquerque, NM01-2014
High School Diploma -
Rio Rancho High School
Rio Rancho, NM01-2009
Skills
- Delivery management
- GPS and route planning
- Loading and unloading
- Cargo handling
- Pallet jack and hand truck operation
- Inventory management
- Customer service
- Employee training
- Valid driver's license
Timeline
Delivery Driver
Mtuccis Resturant
08.2021 - Current
Bakery Team Lead
Mtuccis Resturant
08.2021 - Current
Delivery Driver
Lowes Home Improvment
04.2017 - 06.2021
Warehouse Store Worker
Lowes Home Improvement Store
04.2017 - 06.2021
Waiter/Cook/Bartender
Lone Star Steakhouse Restaurant
08.2008 - 12.2016
Fire Science
Central New Mexico Community College
High School Diploma -
Rio Rancho High School