Austin Soto

• Approach and interact with customers professionally in person and by phone, communicating enthusiasm and

compassion to meet their needs.

• Schedule service appointments, recommend repairs, and manage delivery expectations.
• Ensure documentation complies with regulations and standards while enforcing safety policies
• Maintain product knowledge and communicate benefits to customers

• Capture vehicle concerns through active listening to communicate them clearly to technicians and staff
• Maintain organized daily routines that meet service quality and timeliness expectations.
• Attend staff meetings and training; stay current on industry products and best practices.
• Oversee shop workflow and quality; manage sales team performance and online CRM systems.

• Serviced contracts in multiple cities across Texas maintaining consigner/seller relationships and facilitated auction processes.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Inventory and handling of $50k-$100k+ in medical equipment for monthly auctions.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.

• Scheduled hail repair appointments and guided customers through repairs with clear communication and realistic expectations.
• Oversaw daily shop operations managing small teams of contractors.
• Managed a team of drivers and scheduling to ensure timely pick ups and deliveries of customer vehicles.
• Maintained complete documentation and safety standards while supporting customers from intake to vehicle return.