AUSTIN SOTOMAYOR
Kissimmee,FL
Summary
As an accomplished and highly adept professional, I have a proven track record of consistently delivering exceptional results that surpass expectations. My expertise lies in assessing needs, resolving issues, and achieving targets through highly effective strategies. I am skilled in optimizing operations, leading and managing projects, and cultivating enduring relationships that drive success. Holding relevant certifications, I demonstrate a deep commitment to excellence. With a results-driven approach and an unwavering work ethic, I actively seek new opportunities for professional growth, aiming to make a significant impact in leadership roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coordinator/Customer Service Representative
Source North America
01.2018 - Current
- Spearheaded successful project management, coordinating with cross-functional teams to ensure timely completion and achieve a customer satisfaction rate of 95%.
- Cultivated and nurtured positive relationships with a diverse customer base, resulting in a 30% increase in repeat business and consistently high customer satisfaction scores.
- Demonstrated exceptional sales skills by assessing customer needs, resolving service issues, and upselling products, resulting in a 15% increase in sales revenue and surpassing sales targets by 20%.
- Proficiently generated and dispatched purchase orders to distributors and suppliers.
- Proactively liaised with vendors to track order status and promptly address any discrepancies in shipments.
- Conducted comprehensive analysis of competitive prices, products, and market-related data.
Warehouse Picker
Universal Orlando Resort
05.2017 - 01.2018
- Safely and efficiently loaded and unloaded an average of 50 shipments per day, ensuring accurate and timely delivery of products and maintaining a 99% shipment accuracy rate.
- Conducted comprehensive training sessions for staff on advanced material handling techniques, resulting in a 25% increase in efficiency and a significant reduction in errors.
- Operated heavy machinery, adhering to strict safety protocols and contributing to a zero-accident record over a period of two years.
- Maintained a clean and organized work environment, receiving commendations for exemplary housekeeping and contributing to a 15% improvement in overall warehouse cleanliness and organization.
Sales Floor Associate
Walmart
07.2015 - 01.2018
- Maintained accurate records, ensuring a high level of data integrity and contributing to a 20% reduction in errors related to inventory management.
- Demonstrated exceptional multi-tasking abilities and attention to detail in a fast-paced retail setting, effectively handling an average of 50 customer inquiries per day while maintaining high accuracy and efficiency.
- Proactively answered customer questions about products and services, successfully assisting in locating merchandise and promoting key items, leading to a 15% increase in sales of targeted products.
Education
High School Diploma -
05.2017
Skills
- Leadership and Team Management
- Project Planning and Execution
- Effective Communication and Collaboration
- Customer Follow-up
- Coordinating with Customers/Supervisors
- Critical Thinking
- Computer Literacy (Microsoft Office 2021)
- Typing Speed: Minimum of 60 words per minute
- B2B and B2C Sales
- Negotiation
- Cost Reduction Strategies
- Purchase Order Tracking and Expediting
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Ensured customer satisfaction through follow-up calls on purchases.
Certification
- OSHA 10 Hour Certifications
- Forklift Operator Certified
Timeline
Coordinator/Customer Service Representative - Source North America
01.2018 - Current
Warehouse Picker - Universal Orlando Resort
05.2017 - 01.2018
Sales Floor Associate - Walmart
07.2015 - 01.2018
James Madison High School - High School Diploma,
- OSHA 10 Hour Certifications
- Forklift Operator Certified
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