AUSTIN SPAIN
Visalia,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Security Officer
WCS Private Security
Delano, CA
12.2022 - 03.2024
- Performed routine patrols of crucial zones to address and mitigate security risks.
- Wrote detailed reports on property damage, theft, the presence of unauthorized persons, and unusual incidents.
- Alerted law enforcement about potential threats observed during routine checks.
Patient Service Representative
Coalinga Regional Medical Center
Coalinga, CA
01.2020 - 12.2022
- Handled daily screening and processing for over 200 patients.
- Ensured compliance with COVID-19 guidelines through routine temperature checks, health screenings and mask requirements.
- Ensured patient information was handled confidentially by following HIPAA regulations.
Call Center Representative
Alorica Inc
Fresno, CA
07.2017 - 01.2020
- Increased sales by 15% through prompt and accurate order processing.
- Directed a team of over 20 agents to ensure outstanding customer service.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Security Officer
Securitas Security Services USA
Delano, CA
05.2015 - 07.2017
- Verified identification to prevent unauthorized access.
- Upheld rigorous security protocols through regular patrols and surveillance.
- Maintained calm composure during emergencies.
Education
Diploma -
Monache High School
Porterville, CA06.2015
Skills
- Exceptional Communication Skills
- Time Management
- Technical Proficiency
- Team Collaboration
- Empathy/Patience
- Attention to Detail
- Microsoft Suite
- Detail Oriented
- Access Control
- CCTV Surveillance
- Conflict Resolution
- First Aid and CPR Certified
- Reliability
- Medical Terminology
Timeline
Security Officer
WCS Private Security
12.2022 - 03.2024
Patient Service Representative
Coalinga Regional Medical Center
01.2020 - 12.2022
Call Center Representative
Alorica Inc
07.2017 - 01.2020
Security Officer
Securitas Security Services USA
05.2015 - 07.2017
Diploma -
Monache High School