Shantel Whitley
Fallon,NV
Summary
I am a detail-oriented professional driven to resolve issues fairly while representing the interests of my employer. I am known to conduct thorough and informed investigations, precisely evaluate losses, and negotiate settlements that satisfy diverse parties. Over the years have been trained to build and maintain professional and productive relationships and work to understand potentially conflicting points of view. My professional goal is to always be proactive and successful at utilizing strong interpersonal skills to present information to my superiors as well as colleagues. I have over 15 years of experience in customer service/call center environments. I have a combination of 2 years of Security/Corrections Officer experience and training. My Sharp Security Officer individual experienced in using security equipment in busy, fast-paced settings. Military-trained with professional attitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Department of the Navy
Fallon, Nevada
05.2023 - Current
- Adhered to post orders while maintaining a visible presence around the property.
- Assisted with crowd control during large events held at the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Enforced access control measures in accordance with established procedures.
- Monitored surveillance cameras and responded to suspicious activity.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated all reported incidents of theft or vandalism on premises.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Maintained accurate logs of all security related activities.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Checked for safety hazards and took corrective action when necessary.
- Provided escorts for visitors as needed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Medical Claims Advisor
Broad Path
Lexington Park, MD
11.2018 - 02.2019
- Security and admin for multiple buildings
- Verify credentials for all personnel entering the facility
- Performs occasional bag checks and documents classified and unclassified materials coming in and out of the facility
- Document daily activity within the facility
- Issue temporary badges as needed
- File and report daily on the computer
- Communication between clients, members, and medical provider's offices regarding member accounts
- Reviewed and processed claims
- Member services assistance with medical policy information
- Attended training and educational seminars to enhance knowledge and credentials
- Navigated the computer system to look up customer information and update policies
- Fostered strong relationships with current and prospective clients to maintain client retention
- Applied basic insurance underwriting knowledge to evaluate and analyze information
- Handled client inquiries with exceptional professionalism and enthusiasm
- Evaluated benefits for each caller to determine service needs and address concerns
- Worked scheduled overtime hours, weekends, and holidays to meet the requirements of the company.
Member Services Advisor
CareFirst Blue Cross Blue Shield
Washington, District of Columbia
07.2017 - 01.2018
- Customer service and support to members and medical providers
- Stayed current on HIPAA regulations, benefits claim processing, medical terminology, and other procedures
- Assisted with the review of medical claims documentation
- Safeguard Customer's personal and medical insurance information
- Providing benefit information and policy assistance to both members and providers upon account verification
- Offered exceptional customer service to differentiate and promote the company brand
- Reviewed claims for accuracy before submitting them for billing
- Accurately processed large volume of medical claims every shift
- Inputted data into the system, maintaining the accuracy of provider coding information and reporting services
- Based payment or denials of medical claims upon well-established criteria for claims processing
- Sent clinical requests and missing information letters to obtain incomplete information
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements
- Worked scheduled overtime hours, weekends, and holidays to meet the requirements of the company.
Correctional Officer
VA Department of
Waverly, VA
06.2016 - 01.2017
- Served in fixed posts and roving patrols
- Verification of credentials and control access and access points
- Directed visitor sign-in, documented processes, and completed appropriate visitation logs
- Maintained clear and open communications with facility areas to support safe operations
- Safeguarded information, property, personnel, operations, and materials
- Enforced resident behavior management protocols and drafted incident reports for infractions
- Received property from incoming inmates, provided receipts, and inspected items for contraband
- Observed inmate behavior to prevent crime, escape attempts, and other dangerous activities
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates
- Applied non-violent response tools and physical restraint during problematic situations
- Informed inmates and visitors of rules, safety, and security procedures and responsibilities
- Supervised residents during meal distribution and intake, recreation time, and work-site performance
- Worked an uncommon tour, including nights, weekends, and holidays to meet mission requirements
- Overtime or night shift
- 12-hour shifts
- Secured assigned posts as an armed officer.
Education
Certificate in Paralegal Studies -
Alamosa State College
Alamosa, Colorado08.2012
High School Diploma -
First Coast High School
Jacksonville, Florida05.2005
Some College (No Degree) - Bachelor of Science in Business Administration
Western Governors University
Salt Lake City, UtahSkills
- Exceptional communication skills
- Specializing in the use of AS400 and Citrix
- Strong client relations skills
- MS Windows proficient
- Specialized in clerical, written procedures, rules, or regulations in contact with coworkers, supervisors, or members of the public to provide service
- Specialized training in written reports, as well as maximum security and corrections protocol and safety measures
- Conflict De-escalation training and tactics
- CCTV Monitoring
- Electronic surveillance
- CCTV Surveillance
- Identification verification
- Stationary surveillance
- Access Control
- Document Management
- Law enforcement background
- Incident Reporting
- Security Screenings
- Interior and exterior patrol
- Conflict resolution techniques
- Shift work experience
- General security
- High level of integrity
- Relationship building and management
- Threat Assessment
Certification
Basic Correctional Officer Academy Training Certificate - 2016
Timeline
Security Officer
Department of the Navy
05.2023 - Current
Medical Claims Advisor
Broad Path
11.2018 - 02.2019
Member Services Advisor
CareFirst Blue Cross Blue Shield
07.2017 - 01.2018
Correctional Officer
VA Department of
06.2016 - 01.2017
Certificate in Paralegal Studies -
Alamosa State College
High School Diploma -
First Coast High School
Some College (No Degree) - Bachelor of Science in Business Administration
Western Governors University