Austin Stewarrt
Rochester,NY
Summary
Detail-oriented PC Dynamic Technician with a strong commitment to delivering exceptional customer service and timely technical support. Skilled in diagnosing and resolving hardware and software issues both on-site and remotely, ensuring minimal downtime for clients. Proven ability to communicate complex technical concepts in a clear manner, fostering positive relationships with users and colleagues. Dedicated to continuous improvement and maintaining up-to-date knowledge of the latest technology trends.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dynamic PC Technician
Worldwide TechServices
02.2024 - Current
- This position emphasizes the importance of helping customers remotely and in person, ensuring their technical issues are resolved quickly and efficiently while maintaining high standards of customer service
- This involved troubleshooting and working hands-on with customers computers to resolve issues.
- Configured systems according to prescribed software and hardware frameworks.
Sales Associate/Customer Service
Walmart
02.2023 - 02.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
CNC Machinist
Elite Machining
03.2020 - 01.2023
- Detail-oriented and skilled CNC Machinist with 5 years of experience in precision machining and a strong focus on quality and accuracy
- Proficient in operating and programming CNC machines
Education
Networking and Cybersecurity -
Monroe Community college
Rochester, NY02.2026
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Technical support
- Problem solving
- Attention to detail
- Software installation
- Computer assembly
Accomplishments
- Completed testing for multiple certifications including working towards Comptia A+
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved shipping issue which led to customers getting required parts needed.
Certification
- Dell Certified Technician
- Lenovo Certified Technician
Timeline
Dynamic PC Technician
Worldwide TechServices
02.2024 - Current
Sales Associate/Customer Service
Walmart
02.2023 - 02.2024
CNC Machinist
Elite Machining
03.2020 - 01.2023
Networking and Cybersecurity -
Monroe Community college
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