Jose Ramos
Lincoln,KS
Summary
Hello my name is Jose, I am a self-motivated and active learner in various IT fields a long with currently being a versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. I consider myself to have great customer service and team skills as I have worked over the years to sharpen.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dynamic PC Technician
American Tech Services, ATS
11.2023 - Current
- Inspected and tested faulty circuit boards and microprocessors.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed inventory of hardware components, maintaining an organized workspace with necessary resources readily available.
- Replace multiple defective components on DELL and Lenovo Laptops on a consistent basis.
- Explained diagnostic findings to customers and outlined repair or service options.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Laser Machine Operator
AGCO
06.2023 - 09.2023
- Located proper tooling, checked heights and adjusted settings.
- Ensured high-quality output with thorough inspection of finished products.
- Contributed to continuous improvement initiatives by suggesting process enhancements based on experience and observations.
- Loaded, installed and set up tools required for laser operation.
- Coordinated with supervisors on scheduling, ensuring timely completion of assigned projects.
- Documented labor hours, supplies used and work completed in computer data collection system.
Insurance Agent
Bankers Life And Colonial Penn
03.2022 - 11.2022
- Analyzed customer needs to provide customized insurance solutions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Monitored customer feedback and identified areas of improvement.
- Investigated and processed claims swiftly to keep customers satisfied.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Education
Network+ - Information Technology
CompTIA
Online05.2024
A+ Certification - Information Technology
CompTIA
Online08.2023
High School Diploma -
Lincoln High School
Lincoln, KS03.2020
Skills
- Performance Optimization
- User Training
- Diagnostics expertise
- Electrical Component Replacement
- Preventive Maintenance
- Troubleshooting Techniques
- Virtualization Knowledge
- Critical Thinking
- Work Planning and Prioritization
- Client Relationship Management
- Technical Support
- Customer Service
Certification
- Dell Delivery Service Partner, Dell Technologies - 11/23-Current
- Dell PowerFlex Concepts, Dell Technologies 02/24-current
- Dell Client Advanced,Dell Technologies 02/24-current
- 8 Lenovo ThinkStation Service Certification,
Lenovo Premier,11/23-current
Spanish
I am a Cuban native with a natural tongue in Spanish with it being my first language.
Languages
Spanish
Native or Bilingual
Timeline
Dynamic PC Technician
American Tech Services, ATS
11.2023 - Current
Laser Machine Operator
AGCO
06.2023 - 09.2023
Insurance Agent
Bankers Life And Colonial Penn
03.2022 - 11.2022
Network+ - Information Technology
CompTIA
A+ Certification - Information Technology
CompTIA
High School Diploma -
Lincoln High School
- Dell Delivery Service Partner, Dell Technologies - 11/23-Current
- Dell PowerFlex Concepts, Dell Technologies 02/24-current
- Dell Client Advanced,Dell Technologies 02/24-current
- 8 Lenovo ThinkStation Service Certification,
Lenovo Premier,11/23-current
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