AUSTIN STURGILL
Uniontown
Summary
Operations executive with a proven track record of leading teams, improving processes, and driving profitable growth. Experienced in overseeing daily operations, P&L performance, strategic planning, and organizational development. Known for building strong teams, creating accountability, and developing systems that improve efficiency while maintaining a people-first culture. Strong communicator and servant leader who believes long-term success comes from investing in employees, delivering exceptional customer experiences, and aligning operational execution with business goals.
Overview
8
8
years of professional experience
Work History
Operations Manager
Echols Heating & Air Cond
Akron, OH
05.2024 - Current
- Streamlined daily operations, enhancing team efficiency and service delivery.
- Implemented quality control measures, ensuring compliance with industry standards.
- Developed training programs for staff, improving overall performance and customer satisfaction.
- Coordinated inventory management processes, reducing waste and optimizing resource allocation.
- Analyzed operational workflows, identifying areas for improvement and cost reduction strategies.
- Monitored key performance indicators to track progress and inform strategic decision-making.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Developed training programs to enhance team performance and operational knowledge.
- Streamlined operations by implementing efficient scheduling and resource allocation processes.
Service Manager
Apollo Heating & Cooling
KENT, Ohio
03.2021 - 05.2024
- Conducted performance assessments, set service team goals and motivated improvements.
- Established service department work schedules and delegated assignment for coverage needs.
- Forecasted goals and objectives for service department and helped team achieve targets through skilled day-to-day management.
- Implemented training and ongoing training and support for department personnel.
- Led service team in delivering high-quality customer support and resolving complex heating and cooling issues.
- Implemented process improvements that enhanced operational efficiency and reduced service response times.
Service Technician/Industrial Electrician
Ken Forging
Jefferson, Ohio
11.2020 - 02.2021
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Readjusted equipment and repaired or replaced inoperative equipment to test for proper operation.
- Replied to service tickets swiftly to document and communicate service status and prioritize service requests.
- Executed troubleshooting and diagnosis for equipment errors or malfunctions.
Service Technician/Industrial Maintenance Technician
Ayrshire
Ashtabula, Ohio
07.2020 - 11.2020
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Acquired and maintained manufacturer certifications by completing necessary and required training.
- Executed troubleshooting and diagnosis for equipment errors or malfunctions.
- Conducted multi-point inspections to make appropriate recommendations for safety and reliability.
HVAC Technician
Have
Ashtabula, Ohio
02.2020 - 07.2020
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Represented company and values with integrity by maintaining highest ethical and legal standards with all interactions.
- Acquired and maintained manufacturer certifications by completing necessary and required training.
- Replied to service tickets swiftly to document and communicate service status and prioritize service requests.
HVAC Installer
Ziegler Heating & Cooling
Ashtabula, Ohio
03.2018 - 02.2020
- Operated hand and power tools to conduct maintenance on air conditioning systems, coils and compressors.
- Used cutting-edge software, technology and hand tools and followed blueprints or engineering specifications to diagnose and repair units.
- Traveled to homes and businesses to install or repair heating, cooling and ventilation systems.
- Enforced safety and maintained security and accountability of assets by recording use, wear and condition.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ09-2025
Vocational Degree - HVAC & Industrial Electricity
Ashtabula County Technical And Career Center
Jefferson, OH06.2018
High School Diploma - undefined
Conneaut High School
Conneaut, OH05.2016
Skills
- Project planning
- Schedule management
- Employee training
- Crew leadership
- Operations management
- Data-driven decision making
- Productivity improvement
- KPI reporting
- Strategic planning
- Employee relations
- Payroll management
- Recruitment marketing
- Talent acquisition
- Employee retention
Timeline
Operations Manager
Echols Heating & Air Cond
05.2024 - Current
Service Manager
Apollo Heating & Cooling
03.2021 - 05.2024
Service Technician/Industrial Electrician
Ken Forging
11.2020 - 02.2021
Service Technician/Industrial Maintenance Technician
Ayrshire
07.2020 - 11.2020
HVAC Technician
Have
02.2020 - 07.2020
HVAC Installer
Ziegler Heating & Cooling
03.2018 - 02.2020
Vocational Degree - HVAC & Industrial Electricity
Ashtabula County Technical And Career Center
High School Diploma - undefined
Conneaut High School
Associate of Arts - Business
University of Phoenix