Austin Talley
Port Charlotte
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Manager
Gold Social Club
Port Charlotte
07.2021 - 04.2025
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Return Agent
Avis Budget Group
Port Charlotte
02.2019 - 06.2021
- Check in retuned vehicles
- Move dirty vehicles to get cleaned
- Move clean vehicles to ready line
Shift Leader
Firehouse Subs
Port Charlotte
10.2017 - 12.2019
- Oversaw quality control to identify inconsistencies and malfunctions.
- Upheld company standards and compliance requirements for operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised and led employees to maintain productivity and customer service levels.
- Adhered to all health code regulations while preparing food items for customers.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Assistant Manager
Little Caesars
Port Charlotte
12.2014 - 10.2017
- Reviewed completed work to verify consistency, quality, and conformance
- Managed customer service inquiries and complaints in a timely manner.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge
Customer Service Cashier
Escape Zone
Port Charlotte
02.2013 - 10.2014
- Fix arcade games
- Redemption
- Built and maintained productive relationships with employees.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Education
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05-2015
Skills
- Employee training
- Payroll administration
- Task delegation
- Conflict resolution
- Customer service
- Performance management
- Time management
- Sales reporting
- Inventory management
- Staff supervision
- Effective communication
- Customer relations
- Recruiting and interviewing
- Excellent communication
- Safety procedures
- Decision-making
- Problem-solving
- Computer skills
- Multitasking Abilities
- Positive attitude
- Shift scheduling
- Cash handling
Timeline
Manager
Gold Social Club
07.2021 - 04.2025
Return Agent
Avis Budget Group
02.2019 - 06.2021
Shift Leader
Firehouse Subs
10.2017 - 12.2019
Assistant Manager
Little Caesars
12.2014 - 10.2017
Customer Service Cashier
Escape Zone
02.2013 - 10.2014
High School Diploma -
Port Charlotte High School