AUSTIN T. CROWELL
Lancaster
Summary
Honorably separated Air Force NCO and Infrastructure specialist with 9 years of experience in complex system installation and technical troubleshooting. Proven track record of leading multidisciplinary teams in high-pressure environments while maintaining 100% compliance with OSHA and military safety standards. Transitioning from telecommunications to the Plumbing and Pipefitting trades to leverage a deep background in blueprint reading, mechanical logic, and large-scale project coordination.
Overview
9
9
years of professional experience
Work History
Sales Representative
Shentel/Glo Fiber
Chillicothe, OH
12.2025 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted market research to identify trends and customer needs for targeted promotions.
- Collaborated with cross-functional teams to enhance product offerings and service delivery.
- Trained new sales staff on company policies, product knowledge, and sales techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Fiber and Copper Installation Technician Level 6
Direct Line Global
New Albany, Ohio
12.2024 - 12.2025
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Inspected existing systems to ensure compliance with safety regulations and customer requirements.
- Ensured that all cables were securely connected and labeled correctly during the installation process.
- Assisted in training other technicians on best practices for installation procedures.
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Kept records of parts and equipment used in projects to update inventory.
Fiber Optic Field Technician
Glo Fiber
04.2024 - 12.2024
- Glo Fiber bought out Horizon Connects in April of 2024.
- Communicated regularly with management regarding progress made on assigned projects or tasks.
- Configured routers and switches for optimal network performance.
- Performed preventative maintenance on equipment and systems to ensure optimal performance.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Kept records of parts and equipment used in projects to update inventory.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Managed inventory of field supplies and equipment to ensure availability and readiness.
- Adapted to diverse outdoor conditions and terrains while performing fieldwork.
- Drove company vehicles to and from customer locations to perform field maintenance.
Fiber Optic Field Service Technician
Horizon Connects
Chillicothe, USA
05.2023 - 04.2024
- Company Overview: Based out of Chillicothe, Ohio.
- Install and maintain fiber optic cables, as well as provide technical assistance in the designing and testing of fiber optics.
- Provide service and customer support during field visits or dispatches.
- Install and repair underground telecommunications cables.
- Utilizes hand and power tools to install equipment accurately.
- Based out of Chillicothe, Ohio.
- Horizon connects sold the company to Glo Fiber in 2024.
- Installed telecommunications cables on utility poles.
Two-Way Radio Field Service Technician
B&C Communications
Columbus, USA
11.2022 - 05.2023
- Provide service and customer support during field visits or dispatches.
- Utilize communication repair tools to accurately diagnose equipment problems and failures.
- Triage and repair radio infrastructure, as well as portable and mobile radios.
- Electronic repairs, including soldering.
- Program as needed - both subscriber equipment and system equipment.
- Complete job tickets and other required work documents.
- Maintain positive customer relations.
SSGT Radio Frequency Transmission Systems Tech
Ohio Air National Guard
Columbus, USA
05.2021 - 10.2022
- Prepared technical white papers, proposals and customer presentations, delivering presentations to senior management and customer community to explain technology implementations.
- Worked with software radar systems and digital and communications systems engineers to collaborate on RF solutions development.
- Analyzed project requirements, developed specifications, and modeled proposed designs to evaluate performance and ultimately create high-functioning technology.
- Supported team leadership with technological roadmaps and proposals for implementation of emerging technologies or changes to standard protocols.
- Assessed problem severity to determine corrective action, then recommended resolutions to technical problems through fault isolation techniques.
- Conducted research, design and testing of radio frequency hardware, circuit design and sub-system integration for designated products or customer applications.
Security Forces Augmentee
121st Security Forces Squadron Ohio Air National Guard
Columbus, USA
01.2021 - 05.2021
- Patrolled grounds to monitor status and safety of premises.
- Led, managed and performed force protection duties.
- Operated and maintained sophisticated communications equipment, including but not limited to intrusion detection equipment.
Radio Frequency Transmission Systems Tech
Air Force Reserves
Tampa, USA
03.2017 - 10.2019
- Kept working areas clean, safe and stocked with appropriate equipment and supplies to meet expected shop and customer demands.
- Performed troubleshooting and repair for RF equipment.
- Examined malfunctioning radio equipment to locate defects such as loose connections, broken wires or burned-out components.
- Maintained wireless communication networks and information technology systems, wireless and electronic communication systems with proactive repair and upkeep strategies.
- Installed, adjusted and repaired stationary and mobile radio transmitting and receiving equipment and two-way radio communication systems.
Education
Some College (No Degree) - Electrical Systems Technology
Community College of The Air Force
Montgomery, ALSome College (No Degree) - Fire Science
Hocking College
Nelsonville, OHSome College (No Degree) - General Studies
Southern New Hampshire University
Hooksett, NHSkills
- Fiber optic installation
- Cable installation
- Inventory management
- Effective communication
- Troubleshooting skills
- Cable management
- Telecommunications
- Electrical troubleshooting
Timeline
Sales Representative
Shentel/Glo Fiber
12.2025 - Current
Fiber and Copper Installation Technician Level 6
Direct Line Global
12.2024 - 12.2025
Fiber Optic Field Technician
Glo Fiber
04.2024 - 12.2024
Fiber Optic Field Service Technician
Horizon Connects
05.2023 - 04.2024
Two-Way Radio Field Service Technician
B&C Communications
11.2022 - 05.2023
SSGT Radio Frequency Transmission Systems Tech
Ohio Air National Guard
05.2021 - 10.2022
Security Forces Augmentee
121st Security Forces Squadron Ohio Air National Guard
01.2021 - 05.2021
Radio Frequency Transmission Systems Tech
Air Force Reserves
03.2017 - 10.2019
Some College (No Degree) - Electrical Systems Technology
Community College of The Air Force
Some College (No Degree) - Fire Science
Hocking College
Some College (No Degree) - General Studies
Southern New Hampshire University