Austin Tempel
Glendale,AZ
Summary
Driven and energetic professional, extremely passionate about providing clients, consultants and communities with innovative technology solutions. Natural starter experienced in driving successes by motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Ability to work well with others, excellent interpersonal skills help to create transparency among development team and senior leadership.
Overview
9
9
years of professional experience
Work History
Program Analyst
American Express
Glendale, AZ
07.2021 - Current
- Gather, document and model E2E process flow data element and cardholder attributes (PII data) to assess business trends.
- Devised and implemented best quality practices and processes for product development.
- Remain compliant and complete all Data Privacy, Information Security, and Accessibility/ADA courses required in Financial Services industry.
- Roadmap and track Sprint and PI (program increment) planning utilizing Jira, Confluence, and Rally software programs.
- Manage revalidation and AML/KYC compliance initiatives to remain compliant with international and federal regulation. Support EMEA market partners and facilitated meetings across staggered timezones.
- Track full SD lifecycle from Discovery and Architecture Pre-Work through Solutioning, Development/Build, and robust UAT/SIT/MPT Testing.
- Create and oversee project BIDs and leverage prioritization (urgent vs important) against constraints such as team resource capacity and system limitation.
- Generate Tableau dashboard reporting and Sharepoint file sharing to collaborate with team and senior leadership on project tracking and RAG status updates through project launch and PIV (post-implementation verification).
- Successfully represent the AMEX Live Blue Values and uphold global ethics and client standard.
Process Engineer/Business Analyst
Wells Fargo
Phoenix, AZ
06.2020 - 06.2021
- Responsible for Business Process Manages (BPM) initiative to map, model, and document 9,000+ processes into WF proprietary software applications and repositories for audit document control.
- Collaborate with cross-functional team to develop strategic product and feature roadmaps.
- Validate process mapping with WF iGrafx software for document control creating fishbone diagrams, swimlane flowcharts, value stream mapping, etc.
- Utilize Jira Kanban Task boards for Sprint backlog, planning, and release management. Participated in daily Scrum stand-ups for progress updates and impediment resolution.
- Develop documentation, including diagrams and specifications to meet project requirements and regulatory standards.
- Develop Go-to-market(G2M) plans, ensure sign-off and buy-in of various stakeholders.
- Lead team to create net new process for pilot testing, training, and implementation on model change requests.
- Create high scope value-add training curriculum for change control and presented to senior leadership. Led teams of 30+ employees through net new process training across multiple lines of business (LOB) and business units (BU) in BPM factory.
- Maintain project schedules by managing timelines, providing proactive adjustments and focusing on mission critical priorities.
Inside Client Manager
NTT DATA
Scottsdale, AZ
11.2016 - 06.2020
- Managed commercial vendor contracts and relationships through collaboration to maximize cost- effectiveness resulting in 2% savings in logistics cost globally.
- Collaborated with multiple network engineer teams to build and scope statements of work (SOW), hardware and software solution offerings, and SaaS, ITaaS, and XaaS user subscription services.
- Assembled natural team to identify constraints, acceptance criteria, and quantifiable MVP for release planning. Established clear communication paths and real-time adaptability to change.
- Successfully increased revenue by 7% YoY.
- Planned meetings for interdisciplinary teams; operate as team facilitator with the commitment of enabling all parties to meet and execute deliverables.
- Established product vision and statistical analysis to make business critical decisions.
- Conducted VOC analysis to identify end user pain points and streamline client-centric solutions.
Sales and Marketing Manager
Contreras State Farm Agency
Tempe, AZ
01.2015 - 11.2016
- Managed social media (SM) and search engine optimization (SEO), strategized marketing campaigns for clients and networking partners to maximize brand awareness.
- Fostered positive sales culture and productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Exceeded sales goals and agency awarded Chairman's Circle status in 2015.
Customer Service Representative
State Farm Bank
Phoenix, AZ
02.2013 - 01.2015
- Provided primary customer support to internal and external customers.
Education
Associate of Arts - Business Administration
Heartland Community College
Normal, IL06.2013
Skills
- Servant Leadership
- Market and Risk Analysis
- Workflows & Wireframes
- User Stories/Business Requirements
- Agile/Scrum/Lean Workflow
- Asset Tracking/SWOT Analysis
- Strategy Vision and PLC Roadmapping
- SQL and Python Programming
- Stakeholder/VOC Relationship Management
- Microsoft Office Suite
- File Sharing/Storage Software
- Agile Collaboration Software
- AP/ERP Software (SAP, Oracle, etc)
- CX and UX Design Space
- IT Solutions (SaaS/SW/HW)
Accomplishments
- Agile Certified Product Manager and Product Owner (ACPMPO)
- Certified Scrum Master (CSM)
- Six Sigma Green Belt (CSSGB)
- Microsoft SQL Server 2012 (T-SQL)
- Project Management Lean Process (PM-LPC)
- Executive Management (EMC)
- Maricopa County Notary Public
- Property/Casualty, Life, Health, and Annuity Insurance License (AZDIFI)
Timeline
Program Analyst
American Express
07.2021 - Current
Process Engineer/Business Analyst
Wells Fargo
06.2020 - 06.2021
Inside Client Manager
NTT DATA
11.2016 - 06.2020
Sales and Marketing Manager
Contreras State Farm Agency
01.2015 - 11.2016
Customer Service Representative
State Farm Bank
02.2013 - 01.2015
Associate of Arts - Business Administration
Heartland Community College