Austin Temple
Midlothian,VA
Summary
Proficient Applications Analyst with keen problem-solving skills evidenced by the implementation of innovative technologies across multiple platforms to enhance business functionality. A focused and detail-oriented professional with experience with Imaging and EEG applications as well as other hardware and software systems supported by our Enterprise.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Application Analyst II
HCA Healthcare Inc.
Richmond, VA
04.2022 - Current
- Provide tier 3 support to 14 hospitals within division.
- Experience in managing projects and leading efforts to improve workflow of various applications.
- Manage and maintain application servers of assigned applications to support.
- Assisted in migrating EMR from Meditech 5.6 to Meditech Expanse.
- Troubleshot existing applications and identified areas for improvement or enhancement.
Technical Analyst II
HCA Healthcare Inc.
Ocala, FL
05.2021 - 04.2022
- Performed tier 2 assistance with end users in a hospital.
- Implemented new BD Pyxis IV Prep compounding solution for local pharmacy team. Collaborated closely with BD Field Technicians and pharmacy leadership to ensure proper installation and functionality.
- Presented and implemented process improvement for Point of Use machines to address functionality issues and cost savings.
Technical Analyst
HCA Healthcare Inc.
Richmond, VA
11.2019 - 05.2021
- Assessed software problems and utilized troubleshooting tools to swiftly resolve issues.
- Primary break/fix support for various Hospital of the Future technologies; MyCare, Vision, Vision 2.0, RTLS.
- Worked on various projects with Sr TAs and TA 2s to develop project skills needed to successfully balance tickets and projects.
Technology Specialist
HCA Healthcare Inc.
Richmond, VA
05.2018 - 11.2019
- Performed tier 1 assistance for end users remotely via Phone/Chat and in person, performing and documenting hardware repairs.
- Assisted with numerous projects including tech refresh, and IDF clean-ups.
Education
Associate of Applied Science - Network Systems Administration
ITT Technical Institute
Richmond, VA 09.2014 - 06.2016
Skills
- Adaptive
- Collaborative
- Hospital of the Future related technologies
- Imaging and EEG Support
- Analytics and problem resolution
- Customer service
- Hardware diagnosis/upgrades
- Networking
- SCCM
- Active Directory
Affiliations
- Actively pursuing HL7 Fundamentals via HL7.org
- National Technical Honors Society
Timeline
Application Analyst II
HCA Healthcare Inc.
04.2022 - Current
Technical Analyst II
HCA Healthcare Inc.
05.2021 - 04.2022
Technical Analyst
HCA Healthcare Inc.
11.2019 - 05.2021
Technology Specialist
HCA Healthcare Inc.
05.2018 - 11.2019
Associate of Applied Science - Network Systems Administration
ITT Technical Institute
09.2014 - 06.2016