Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Austin Temple

Midlothian,VA

Summary

Proficient Applications Analyst with keen problem-solving skills evidenced by the implementation of innovative technologies across multiple platforms to enhance business functionality. A focused and detail-oriented professional with experience with Imaging and EEG applications as well as other hardware and software systems supported by our Enterprise.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Application Analyst II

HCA Healthcare Inc.
Richmond, VA
04.2022 - Current
  • Provide tier 3 support to 14 hospitals within division.
  • Experience in managing projects and leading efforts to improve workflow of various applications.
  • Manage and maintain application servers of assigned applications to support.
  • Assisted in migrating EMR from Meditech 5.6 to Meditech Expanse.
  • Troubleshot existing applications and identified areas for improvement or enhancement.

Technical Analyst II

HCA Healthcare Inc.
Ocala, FL
05.2021 - 04.2022
  • Performed tier 2 assistance with end users in a hospital.
  • Implemented new BD Pyxis IV Prep compounding solution for local pharmacy team. Collaborated closely with BD Field Technicians and pharmacy leadership to ensure proper installation and functionality.
  • Presented and implemented process improvement for Point of Use machines to address functionality issues and cost savings.

Technical Analyst

HCA Healthcare Inc.
Richmond, VA
11.2019 - 05.2021
  • Assessed software problems and utilized troubleshooting tools to swiftly resolve issues.
  • Primary break/fix support for various Hospital of the Future technologies; MyCare, Vision, Vision 2.0, RTLS.
  • Worked on various projects with Sr TAs and TA 2s to develop project skills needed to successfully balance tickets and projects.

Technology Specialist

HCA Healthcare Inc.
Richmond, VA
05.2018 - 11.2019
  • Performed tier 1 assistance for end users remotely via Phone/Chat and in person, performing and documenting hardware repairs.
  • Assisted with numerous projects including tech refresh, and IDF clean-ups.

Education

Associate of Applied Science - Network Systems Administration

ITT Technical Institute
Richmond, VA
09.2014 - 06.2016

Skills

  • Adaptive
  • Collaborative
  • Hospital of the Future related technologies
  • Imaging and EEG Support
  • Analytics and problem resolution
  • Customer service
  • Hardware diagnosis/upgrades
  • Networking
  • SCCM
  • Active Directory

Affiliations

  • Actively pursuing HL7 Fundamentals via HL7.org
  • National Technical Honors Society

Timeline

Application Analyst II

HCA Healthcare Inc.
04.2022 - Current

Technical Analyst II

HCA Healthcare Inc.
05.2021 - 04.2022

Technical Analyst

HCA Healthcare Inc.
11.2019 - 05.2021

Technology Specialist

HCA Healthcare Inc.
05.2018 - 11.2019

Associate of Applied Science - Network Systems Administration

ITT Technical Institute
09.2014 - 06.2016
Austin Temple