Austin TeNgaio
Pleasant Grove,UT
Summary
Proven leader with a track record of enhancing operational efficiency and staff performance at Chrysalis. Skilled in team leadership and complex problem-solving, I significantly reduced staff turnover and improved resident safety. My adeptness in verbal and written communication fostered strong community relationships, driving success and exceeding performance goals.
Overview
10
10
years of professional experience
Work History
Residential Manager
Chrysalis
08.2014 - 12.2023
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
Supported Living Manager
Chrysalis
03.2015 - 12.2023
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
Direct Support Staff Member
Chrysalis
08.2014 - 03.2015
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
Upper Bay Technician
Jiffy Lube
11.2013 - 04.2014
- Demonstrated versatility within the role by mastering various systems such as electrical components or suspension parts in addition to general maintenance tasks like oil changes or tire rotations.
Education
CDL Class A
Sage Trucking School
Salt Lake City, UT05.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Supported Living Manager
Chrysalis
03.2015 - 12.2023
Residential Manager
Chrysalis
08.2014 - 12.2023
Direct Support Staff Member
Chrysalis
08.2014 - 03.2015
Upper Bay Technician
Jiffy Lube
11.2013 - 04.2014
CDL Class A
Sage Trucking School