Austin Terrell
Indianapolis,Indiana
Summary
I am driven by a passion for the insurance industry and a desire to create impactful solutions. My value of compassion guides my approach to collaboration and communication, fostering a supportive work environment. As an active member of my company’s Inclusion & Diversity council, I advocate for diverse perspectives and equitable practices. Eager to contribute to a sustainable organization that respects and values its employees.
Overview
7
7
years of professional experience
Work History
Commercial Auto Claims Representative
Indiana Farm Bureau Insurance
01.2023 - Current
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Identified fraudulent claims through thorough analysis, protecting company resources from unnecessary payouts.
- Demonstrated adaptability by adjusting quickly to changes in systems or procedures within the organization.
Property Claims Intern
Liberty Mutual
06.2022 - 08.2022
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Pool Manager
Indy Parks And Recreation
05.2017 - 08.2022
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
Education
Bachelor of Science - Risk Management And Insurance
Butler University
Indianapolis, IN05-2023
Skills
- Policy Interpretation
- Insurance knowledge
- Risk Assessment
- Problem-Solving
- Time Management
- Attention to Detail
- Organizing and Prioritizing Work
- Critical Thinking
Timeline
Commercial Auto Claims Representative
Indiana Farm Bureau Insurance
01.2023 - Current
Property Claims Intern
Liberty Mutual
06.2022 - 08.2022
Pool Manager
Indy Parks And Recreation
05.2017 - 08.2022
Bachelor of Science - Risk Management And Insurance
Butler University
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