STEPHANIE CARMEAN
Wooster,OH
Summary
Motivated and ambitious achiever with excellent verbal and interpersonal communication skills. Strong attention to detail and managing multiple priorities while still providing outstanding customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Commercial Auto Claims Representative
Westfield Insurance
09.2022 - Current
- Conduct thorough investigations of accidents, ensuring accurate determination of liability and coverage.
- Assist clients in understanding their policy coverage, fostering trust and confidence in the company.
- Collaborate with multiple departments for seamless claim processing, leading to improved customer experience.
- Reduce claim resolution time by effectively managing workload and prioritizing urgent cases.
- Negotiate fair settlements with claimants, maintaining company''s reputation and financial stability.
- Identify fraudulent claims through thorough analysis, protecting company resources from unnecessary payouts.
- Consistently meet performance metrics while maintaining high-quality work in a fast-paced environment.
- Mentor new hires in the claims department, contributing to a well-trained and efficient workforce.
Auto Claims Representative
Western Reserve Group
04.2017 - 09.2022
- Conducted thorough investigations of accidents, ensuring accurate determination of liability and coverage.
- Assisted clients in understanding their policy coverage, fostering trust and confidence in the company.
- Collaborated with multiple departments for seamless claim processing, leading to improved customer experience.
- Coordinated with repair shops and rental agencies for prompt vehicle assistance to clients during the claim process.
- Consistently met performance metrics while maintaining high-quality work in a fast-paced environment.
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Managed multiple claims simultaneously while maintaining organization and attention to detail.
Specialty Pharmaceutical Sales Representative
AstraZeneca
10.2010 - 03.2016
- Used consultative sales approach to understand and meet customer needs.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
Senior Sales Representative
Takeda Pharmaceuticals
03.2003 - 10.2010
- Promoted pharmaceutical products by cultivating rapport with high-profile physicians, hospitals, and pharmacies.
- Achieved territory and company goals for call metrics, sample distribution, market share, and sales.
Education
BACHELOR OF SCIENCE - Business Administration, Marketing
Bowling Green State University
Bowling Green, OH06.1999
Skills
- Highly motivated
- Leadership skills
- Teamwork
- Organized
- Time management
- Interpersonal skills
- Customer-service oriented
- Multitasking
- Attention to detail
- Communication skills
Certification
Associates in Claims (AIC)
Timeline
Commercial Auto Claims Representative
Westfield Insurance
09.2022 - Current
Auto Claims Representative
Western Reserve Group
04.2017 - 09.2022
Specialty Pharmaceutical Sales Representative
AstraZeneca
10.2010 - 03.2016
Senior Sales Representative
Takeda Pharmaceuticals
03.2003 - 10.2010
Associates in Claims (AIC)
BACHELOR OF SCIENCE - Business Administration, Marketing
Bowling Green State University
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