Experienced in managing high caseloads within fast-paced environments, organized, driven, and adaptable Insurance Specialist with excellent planning and problem-solving abilities. Successfully navigated complex insurance processes for the past 13 years. Willingness to take on any challenge consistently delivers exceptional results.
Hi, I’m
Mandy Hurst
Stephens City,USA
Summary
Overview
13
years of professional experience
1
Certification
Work History
WESTFIELD INSURANCE
AUTO CLAIMS REPRESENTATIVE
03.2015 - 05.2023
Job overview
- Investigated thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, legal climate, potential exposure, and damages, and makes decisions, where appropriate, on claim resolution
- Maintained effective and ongoing communications with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, and company personnel
- Collaborated with internal/external business partners, and large account customers, seeking and/or aiding or input when needed
- Ensured compliance with company guidelines, state regulations, and federal laws during all aspects of claims handling process
- Handled total loss cases by determining value of damaged vehicles using market research tools and negotiating settlements accordingly
- Assessed damage to vehicles and determined appropriate repair costs based on industry standards
NATIONWIDE INSURANCE
CLAIMS ADJUSTER
04.2010 - 03.2015
Job overview
- Maintained effective and on-going communication with insured's, claimants, agents, and other insurance companies
- Implemented daily tasks by training new associates in the Property Damage Subrogation unit
- Arbitration Forums Panelist
- Controlled loss ratios by investigating, evaluating and settling claims up to $500,000 in value
- Maintained coverage 95% on technical file handling quality
- Calculated damages based on relevant factors such as repair costs, replacement value, and depreciation
- Identified subrogation opportunities by thoroughly reviewing all available information related to particular claim
- Maintained thorough knowledge of industry regulations and guidelines governing claims handling practices
Education
DeVry-Keller School of ManagementColumbus, Ohio
Master's Degree from Public Administration, Concentration in Non-Profitable Organizations
University Overview
Franklin UniversityColumbus, Ohio
Bachelor's Degree from Applied Management, Minor in Global Business/Marketing
University Overview
Skills
- Claims investigation
- Insurance regulations knowledge
- Damage assessment
- Communication Skills
- Conflict Resolution
- Policy interpretation
- Adaptability and flexibility
- Time management abilities
- Problem-solving
- Teamwork skills
Certification
Property & Casualty Adjuster License
Timeline
AUTO CLAIMS REPRESENTATIVE
WESTFIELD INSURANCE
03.2015 - 05.2023
CLAIMS ADJUSTER
NATIONWIDE INSURANCE
04.2010 - 03.2015
DeVry-Keller School of Management
Master's Degree from Public Administration, Concentration in Non-Profitable Organizations
Franklin University
Bachelor's Degree from Applied Management, Minor in Global Business/Marketing
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