Mandy Hurst
Stephens City,USA
Summary
Experienced in managing high caseloads within fast-paced environments, organized, driven, and adaptable Insurance Specialist with excellent planning and problem-solving abilities. Successfully navigated complex insurance processes for the past 15 years. Willingness to take on any challenge consistently delivers exceptional results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
AUTO CLAIMS REPRESENTATIVE
WESTFIELD INSURANCE
03.2015 - 05.2023
- Investigated thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, legal climate, potential exposure, and damages, and makes decisions, where appropriate, on claim resolution.
- Maintained effective and ongoing communications with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, and company personnel.
- Collaborated with internal/external business partners, and large account customers, seeking and/or aiding or input when needed.
- Ensured compliance with company guidelines, state regulations, and federal laws during all aspects of claims handling process.
- Handled total loss cases by determining value of damaged vehicles using market research tools and negotiating settlements accordingly.
- Assessed damage to vehicles and determined appropriate repair costs based on industry standards.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
CLAIMS ADJUSTER
NATIONWIDE INSURANCE
04.2010 - 03.2015
- Maintained effective and on-going communication with insured's, claimants, agents, and other insurance companies.
- Implemented daily tasks by training new associates in the Property Damage Subrogation unit.
- Served as an Arbitration Forums Panelist.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Controlled loss ratios by investigating, evaluating and settling claims up to $500,000 in value.
- Calculated damages based on relevant factors such as repair costs, replacement value, and depreciation.
- Maintained thorough knowledge of industry regulations and guidelines governing claims handling practices.
Education
Master's Degree - Public Administration, Concentration in Non-Profitable Organizations
DeVry-Keller School of Management
Columbus, OhioBachelor's Degree - Applied Management, Minor in Global Business/Marketing
Franklin University
Columbus, OhioSkills
- Claims investigation
- Insurance regulations knowledge
- Damage assessment
- Subrogation and arbitration
- Total loss claims
- Policy interpretation
- Adaptability and flexibility
- Time management abilities
- Problem-solving
- Teamwork skills
Certification
Property & Casualty Adjuster License
Timeline
AUTO CLAIMS REPRESENTATIVE
WESTFIELD INSURANCE
03.2015 - 05.2023
CLAIMS ADJUSTER
NATIONWIDE INSURANCE
04.2010 - 03.2015
Master's Degree - Public Administration, Concentration in Non-Profitable Organizations
DeVry-Keller School of Management
Bachelor's Degree - Applied Management, Minor in Global Business/Marketing
Franklin University
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