Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Villarreal

Converse

Summary

Energetic, student-centered professional and U.S. Marine Corps Veteran with 4+ years of leadership, training, and administrative experience. Nearly 3 years of community college service in admissions, records, and student support with a proven ability to coordinate enrollment services, onboard new hires, and engage high school and college populations. Dedicated to fostering educational access, equity, and collaborative student success initiatives with a can-do spirit.

Overview

10
10
years of professional experience

Work History

Admissions and Records Advisor

Northeast Lakeview College
05.2024 - Current
  • Guide students through enrollment processes, transcript evaluations, and NSO screenings, emphasizing transparency, equity, and respect.
  • Serve as a central point of contact for students and parents, fostering inclusive, relationship-based support rooted in the “Students First” value.
  • Lead the design and implementation of workflow automations (Quickflows) in Banner 9, optimizing operations to better serve students and staff.
  • Provide frontline customer service and resolve student inquiries in person, via phone, and email.
  • Collaborate with departments across Student Success to ensure a smooth, community-focused experience for incoming and returning students.
  • Mentor new full-time and part-time staff through onboarding, creating a supportive team culture centered around collaboration, communication, and shared learning.
  • Utilize Banner, Navigate, GPS, QLess, and File Share to track advising efforts and empower students through informed, data-driven interactions.
  • Maintain FERPA-compliant student records, supporting graduation clearance through accurate creation and validation of academic records.

Veterans Center Peer Advisor/Financial Aid Work Study

Northeast Lakeview College
05.2022 - 05.2024
  • Advised military-affiliated students on VA benefits, academic processes, and college resources, contributing to their sense of belonging and success on campus.
  • Presented information during NSOs and advising sessions, contributing to new student engagement and successful onboarding.
  • Acted as a peer mentor and problem-solver, navigating complex student issues including residency, tuition, and benefit concerns with empathy and accuracy.
  • Supported campus-wide initiatives with a commitment to Community Engagement and a data-informed approach to student tracking.
  • 19+ hours per week.

VA Work Study

Department of Veteran Affairs
05.2022 - 05.2024
  • Supported registration and VA benefit enrollment during NSO and group advising sessions.
  • Providing educated and guided perspectives to student veterans and veteran-affiliated students applying for VA benefits, ensuring accuracy and efficiency.
  • Triage for the NLC Veteran Center Front Desk, helping students with enrollment and benefit questions in person, by phone, and via Zoom.
  • Supported workshops and campus events to promote educational benefits awareness, foster veteran community, and build cross-campus connections.
  • Championed a welcoming and respectful space for veteran and affiliated students, offering peer insight and encouragement during critical enrollment periods.
  • 25+ hours per week.

Heavy Equipment Operator/Trainer

Vulcan Materials Company
07.2020 - 02.2022
  • Operated haul trucks, rock breakers, water systems, and other equipment across multiple operational areas, becoming a trusted multi-role team member.
  • Mentored and trained new hires on equipment safety, operations, and procedures, creating a learning-focused team culture in a high-risk environment.
  • Completed daily operational documentation and contributed to a cooperative, safety-driven worksite through effective communication and reliability.

Deputy Sheriff Trainee

Marin County Sheriff’s Office
12.2019 - 02.2020
  • Maintained order and safety while managing large inmate populations. Developed conflict resolution and crisis response skills.

Infantry Squad Leader

United States Marine Corps
01.2016 - 12.2019
  • Led and mentored a team of 12 Marines and 1 Navy Corpsman, fostering trust, cohesion, and performance in both domestic and international operations.
  • Served as a Combat Marksmanship Coach, providing hands-on training and evaluations to enhance individual and unit effectiveness.
  • Evaluated peers and subordinates with honesty and integrity, promoting a culture of professional growth, accountability, and mutual respect.
  • Participated in joint exercises with international forces, building multicultural communication and collaboration skills.

Education

B.S. - Business Administration – IT Management

Western Governors University

A.A.S. - Cyber Defense

Northeast Lakeview College
12.2023

Skills

  • Advising & Onboarding
  • FERPA & Student Records Compliance
  • College Partnership Support
  • Banner 9 / Navigate /GPS / QLess
  • Customer Service & Conflict Resolution
  • Team Collaboration & Peer Training
  • Public Speaking & Presentation
  • Microsoft Office
  • Training & Mentoring

Timeline

Admissions and Records Advisor

Northeast Lakeview College
05.2024 - Current

Veterans Center Peer Advisor/Financial Aid Work Study

Northeast Lakeview College
05.2022 - 05.2024

VA Work Study

Department of Veteran Affairs
05.2022 - 05.2024

Heavy Equipment Operator/Trainer

Vulcan Materials Company
07.2020 - 02.2022

Deputy Sheriff Trainee

Marin County Sheriff’s Office
12.2019 - 02.2020

Infantry Squad Leader

United States Marine Corps
01.2016 - 12.2019

A.A.S. - Cyber Defense

Northeast Lakeview College

B.S. - Business Administration – IT Management

Western Governors University

Similar Profiles

CREATE PROFILE
Austin Villarreal