Austin Villarreal

• Build and maintain collaborative partnerships with high school counselors, administrators, faculty, and campus departments to support student success.
• Conduct presentations, outreach events, and information sessions for students, parents, and community partners to promote college access and educational opportunities.
• Guide students through individualized academic and career guidance.
• Interpret and explain college policies, procedures, and program requirements to students, families, and partner schools.
• Maintain accurate student records and documentation while ensuring compliance with FERPA and institutional policies.
• Support student retention and persistence through proactive advising, resource referrals, and individualized success planning.
• Promote student retention by connecting students with academic resources, support services, and individualized success strategies.
• Resolve complex advising and enrollment issues through collaborative problem-solving and exceptional customer service.

• Guide students through enrollment processes, transcript evaluations, and NSO screenings, emphasizing transparency, equity, and respect.
• Serve as a central point of contact for students and parents, fostering inclusive, relationship-based support rooted in the “Students First” value.
• Lead the design and implementation of workflow automations (Quickflows) in Banner 9, optimizing operations to better serve students and staff.
• Provide frontline customer service and resolve student inquiries in person, via phone, and email.
• Collaborate with departments across Student Success to ensure a smooth, community-focused experience for incoming and returning students.
• Mentor new full-time and part-time staff through onboarding, creating a supportive team culture centered around collaboration, communication, and shared learning.
• Utilize Banner, Navigate, GPS, QLess, and File Share to track advising efforts and empower students through informed, data-driven interactions.
• Maintain FERPA-compliant student records, supporting graduation clearance through accurate creation and validation of academic records.

• Advised military-affiliated students on VA benefits, academic processes, and college resources, contributing to their sense of belonging and success on campus.
• Presented information during NSOs and advising sessions, contributing to new student engagement and successful onboarding.
• Acted as a peer mentor and problem-solver, navigating complex student issues including residency, tuition, and benefit concerns with empathy and accuracy.
• Supported campus-wide initiatives with a commitment to Community Engagement and a data-informed approach to student tracking.
• 19+ hours per week.

• Supported registration and VA benefit enrollment during NSO and group advising sessions.
• Providing educated and guided perspectives to student veterans and veteran-affiliated students applying for VA benefits, ensuring accuracy and efficiency.
• Triage for the NLC Veteran Center Front Desk, helping students with enrollment and benefit questions in person, by phone, and via Zoom.
• Supported workshops and campus events to promote educational benefits awareness, foster veteran community, and build cross-campus connections.
• Championed a welcoming and respectful space for veteran and affiliated students, offering peer insight and encouragement during critical enrollment periods.
• 25+ hours per week.

• Operated haul trucks, rock breakers, water systems, and other equipment across multiple operational areas, becoming a trusted multi-role team member.
• Mentored and trained new hires on equipment safety, operations, and procedures, creating a learning-focused team culture in a high-risk environment.
• Completed daily operational documentation and contributed to a cooperative, safety-driven worksite through effective communication and reliability.

• Maintained order and safety while managing large inmate populations. Developed conflict resolution and crisis response skills.

• Led and mentored a team of 12 Marines and 1 Navy Corpsman, fostering trust, cohesion, and performance in both domestic and international operations.
• Served as a Combat Marksmanship Coach, providing hands-on training and evaluations to enhance individual and unit effectiveness.
• Evaluated peers and subordinates with honesty and integrity, promoting a culture of professional growth, accountability, and mutual respect.
• Participated in joint exercises with international forces, building multicultural communication and collaboration skills.

In Progress, 67 credits completed