Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Austin Wachter

Austin Wachter

New Freedom,PA

Summary

Motivated Chick-fil-A FOH trainer with a proven track record in employee training and customer service. Expert in conflict resolution and performance feedback, and promoting a positive work environment. Successfully mentored new hires, enhancing their skills and confidence, while consistently improving team efficiency and engagement.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Chick-fil-A FOH Trainer

Chick-fil-A
Shrewsbury, PA
04.2023 - Current
  • Mentored and trained new team members, helping to build confidence and demonstrating the proper ways to complete job tasks.
  • Developed strategies to help improve their knowledge of the menu and various positions.
  • Trained FOH team members on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
  • Created detailed reports that documented the progress of each trainee throughout their process in various positions.
  • Explained goals and expectations required of trainees.
  • Assisted in creating a positive work environment through clear communication, enthusiasm, motivation, and support.
  • Resolving difficult customer issues by understanding frustrations, and handling such situations with a positive attitude.
  • Prepared workstations with sauces, bags, and drinks to increase efficiency.
  • Made sure all workstations are cleaned properly.
  • Provided leadership with feedback on how well the new hires performed in various positions.
  • Worked with efficiency.
  • Always looking for employees to assist if help is needed.

Education

High School Diploma -

York Catholic High School
York, PA
05-2025

Skills

  • Employee training
  • Customer service
  • Team building
  • Workstation organization
  • Conflict resolution
  • Performance feedback
  • Employee engagement
  • Leadership skills

Affiliations

  • Shopping with friends
  • Trying New Foods
  • Playing various sports

Accomplishments

  • Graduated High School
  • District 3 2A Football Champion
  • District 3 1A Football Runner-up
  • District Champion Free Throw Competition
  • YAYBBL JR. Boys 1st Place Tournament
  • Summer Shoot-out Series 2nd Place
  • 2 Employee of the Month Awards

Certification

  • FOH Trainer at Chick-fil-A
  • High School Diploma

Languages

English
Full Professional

References

References available upon request.

Timeline

Chick-fil-A FOH Trainer

Chick-fil-A
04.2023 - Current

High School Diploma -

York Catholic High School

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