Isaac Green
North Las Vegas,NV
Summary
Motivated Team Leader experienced in managing guest interactions and ensuring compliance with food safety standards. Delivered high customer satisfaction through effective conflict resolution and leadership in fast-paced environments. Collaborated with various departments to enhance operational efficiency while managing cash handling and inventory processes.
Overview
1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Chick-Fil-A Team Leader
Chick-fil-A Restaurants
North Las Vegas, NV
03.2023 - 09.2026
- Leading a team of 12+ team members while upholding excellent customer service.
- Managed guest interactions and resolutions, resulting in high customer satisfaction through effective leadership.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Ensured food safety compliance by monitoring procedures and training new employees in fast-paced food service environments
- Enforced Chick-fil-A policies while coaching staff on quality expectations to maintain service standards.
- Maintained a positive work environment that promoted collaboration between team members.
- Collaborated with departments to streamline processes, enhancing interdepartmental cooperation.
- Resolved customer inquiries and complaints requiring management-level escalation.
Warehouse Associate
Amazon
Las Vegas
07.2023 - 10.2023
- Picked customer orders using handheld scanners and warehouse system instructions at Amazon.
- Packed items for shipment while following Amazon quality and safety standards.
- Stowed incoming products in assigned locations using Amazon inventory procedures.
Education
High School Diploma -
Legacy High School
Las Vegas, NV 08.2019 - 05.2023
Skills
- Food safety oversight
- Food safety standards
- Food preparation
- Inventory management
- Cash handling
- POS systems
- Fast food operations
- Restaurant management
- Customer engagement
- Customer communication
- Conflict resolution
- Staff supervision
- Team supervision
- Employee onboarding
- Employee training
- Shift scheduling
- Operational management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Office
- Word processing
- Computer applications
- Computer literacy
- Hospitality
- Sales strategies
- Numeracy
- Math
- Manual handling
- Organizational skills
- Public speaking
- Documentation practices
- Food safety standards
- Employee training
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Food Handler Certification, Driver's License
Languages
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Warehouse Associate
Amazon
07.2023 - 10.2023
Chick-Fil-A Team Leader
Chick-fil-A Restaurants
03.2023 - 09.2026
High School Diploma -
Legacy High School
08.2019 - 05.2023