Austin Watkins
North Ridgeville,OH
Summary
Proven leader with extensive experience at Childtime Learning Center, adept in people management and workplace safety. Excelled in fostering teamwork, enhancing customer satisfaction, and driving performance improvement. Demonstrated exceptional problem-solving and coaching abilities, significantly contributing to a positive and productive work environment.
Overview
5
5
years of professional experience
Work History
Team Lead
Childtime Learning Center
North Ridgeville, OH
02.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Manager
McDonald's
North Ridgeville, OH
01.2019 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Crew Member
McDonald’s
North Ridgeville, OH
01.2019 - 04.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
North Ridgeville High School
North Ridgeville, OH06.2018
Sports Management And Entertainment -
Cleveland State University
Cleveland, OHSkills
- Workplace Safety
- Problem-Solving
- Teamwork and Collaboration
- People Management
- Goal Setting
- Performance Improvement
- Performance monitoring
- Coaching and Mentoring
- Customer Focus
Timeline
Team Lead
Childtime Learning Center
02.2024 - Current
Manager
McDonald's
01.2019 - 04.2022
Crew Member
McDonald’s
01.2019 - 04.2022
North Ridgeville High School
Sports Management And Entertainment -
Cleveland State University