Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Jodi Brown

The Homestead West Lafayette
Lafayette,IN
1
Certification
9
years of professional experience

Team Lead with extensive experience supervising daily workflows and training new employees on procedures, safety, and service standards. Skilled in performance monitoring, conflict resolution, and employee development. Focused on improving accuracy, consistency, and customer satisfaction.

Work History

Team Lead

9 Years 1 Month
The Homestead West Lafayette | 10.2017 - Current
  • Supervised daily team workflows to maintain consistent customer support and service standards.
  • Trained new team members on procedures, expectations, and quality standards.
  • Monitored compliance with safety, cleanliness, and customer care protocols.
  • Reviewed completed tasks for accuracy, consistency, and timely follow-through.
  • Improved team efficiency by reinforcing procedures and supporting accountability.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma

Lafayette Jefferson High School | Lafayette, IN | 05.1983

Respiratory Therapy - Respiratory

IVTC | Lafayette, IN | 11.1984

Skills

Performance improvement
Conflict management
Quality control
Regulatory compliance
Workplace safety
Performance enhancement
Employee evaluation
Workplace safety protocols
Customer complaints
Customer focus
Product management
Attention to detail

Certification

Safe Food Handlers Certification

Timeline

Team Lead

The Homestead West Lafayette
10.2017 - CurrentRead More

IVTC

Respiratory Therapy from Respiratory
Read More

Lafayette Jefferson High School

High School Diploma
Read More
Jodi Brown