Tyrone Dunkley
Shasta Lake,CA
Summary
At Wal-Mart Supercenter, I spearheaded a team, enhancing performance through strategic coaching and fostering a culture of safety and quality control. My leadership, underscored by effective problem-solving and team collaboration, significantly boosted customer satisfaction and streamlined operations, aligning with key business goals.
Overview
25
25
years of professional experience
Work History
Team Lead
Wal-Mart Supercenter
Anderson, CA
10.1999 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Yreka High School
Yreka06.1998
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Quality Control
- Workplace Safety
- Schedule Management
- Complaint resolution
- Employee Evaluation
- Diversity and Inclusion
- Product Management
- Regulatory Compliance
- Key Performance Indicators
- Trend tracking
- Influencing skills
- Equipment Maintenance
- Talent Acquisition
- Resource Allocation
- Corporate Social Responsibility
- Invoice Verification
- Employee engagement
- Work assignment delegation
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
- Team motivation
- Staff Training
- People Management
- Work Planning and Prioritization
- Analytical Thinking
- Conflict Resolution
- Daily workflow improvement
- Staff education and training
- Goal Setting
- Mentoring
- Complex Problem-Solving
- Quality Improvement
- Leading Team Meetings
- Issue Resolution
- Work Planning
- Flexible Schedule
- Coaching
- Overseeing Daily Activities
- Giving Constructive Feedback
- Evaluating Employee Work
- Team Check-Ins
- Safety processes and procedures
- Safety
- Performance Evaluations
- Expectation setting
- Overtime Management
- Meeting facilitation
- Leadership
- Multitasking
- Excellent Communication
- Active Listening
- Organizational Skills
- Multitasking Abilities
- Decision-Making
- Process Improvement
- Task Prioritization
- Issue Research
- Written Communication
- Relationship Building
- Time Management
- Team building
- Project Planning
- Idea Development and Brainstorming
Additional Information
To whom this may concern, I have also spent a ton of time in Lanscaping as a side job at the same time as I work full time at Wal-Mart. I had about 10 clients that I did residential landscaping for for roughly 10 years from 2000 to 2010. I love the outdoors as well, I spend most of my days off in the outdoors with my recreational hobby.
Timeline
Team Lead
Wal-Mart Supercenter
10.1999 - Current
Yreka High School