Austin Weeks-Woodward
Waldorf,MD
Summary
Dynamic professional with a proven track record at Atlantic Kayak, enhancing guest experiences and safety. Skilled in Microsoft Word/Excel and expert communication, I excel in training and mentoring with a keen sense of cultural sensitivity. Achieved zero accidents through meticulous safety standards and improved guest satisfaction by addressing concerns promptly.
Overview
4
4
years of professional experience
Work History
Safety Guide/Assistant Store Manager
Atlantic Kayak
Indian Head, MD
05.2021 - Current
- Enhanced guest experience by providing informative and engaging guided tours.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Organized logistics such as transportation arrangements and accommodation bookings, ensuring smooth operations throughout each tour itinerary.
- Facilitated group bonding activities among participants, fostering a sense of camaraderie during multi-day excursions.
- Built strong relationships with local vendors, securing exclusive access to attractions for tour participants.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Collaborated with marketing teams to create promotional materials that effectively communicated the unique selling points of each tour.
Lift Attendant
Camelback Resort
Tannersville, PA
12.2023 - 03.2024
- Monitored weather conditions closely, adjusting operations accordingly to prioritize guest safety at all times.
- Handled challenging situations calmly under pressure, resolving conflicts professionally while maintaining excellent guest relations standards.
- Assisted guests in loading and unloading from ski lifts, ensuring their comfort and safety throughout the process.
- Maintained a clean and orderly lift area, contributing to a pleasant environment for all guests.
- Enhanced guest satisfaction with friendly customer service and efficient lift operations.
- Collaborated with team members to ensure smooth lift operations during peak hours, reducing wait times for guests.
- Participated in ongoing training sessions to stay current on best practices related to lift operations and safety procedures.
- Participated in emergency drills regularly, becoming proficient in crisis response procedures specific to the role of Lift Attendant.
- Worked closely with mountain patrol and first aid teams, providing assistance during incidents requiring their involvement.
Delivery Driver
Domino's Pizza
Waldorf, MD
06.2020 - 11.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Bachelor of Science - Athletic Training
East Stroudsburg University of Pennsylvania
East Stroudsburg05.2024
Skills
- CPR Certified
- Proficient in Microsoft Word/Excel
- Expert Communication
- Training and mentoring
- Cultural Sensitivity
Timeline
Lift Attendant
Camelback Resort
12.2023 - 03.2024
Safety Guide/Assistant Store Manager
Atlantic Kayak
05.2021 - Current
Delivery Driver
Domino's Pizza
06.2020 - 11.2020
Bachelor of Science - Athletic Training
East Stroudsburg University of Pennsylvania