Summary
Overview
Work History
Education
Skills
Timeline
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Austin Weeks-Woodward

Waldorf,MD

Summary

Dynamic professional with a proven track record at Atlantic Kayak, enhancing guest experiences and safety. Skilled in Microsoft Word/Excel and expert communication, I excel in training and mentoring with a keen sense of cultural sensitivity. Achieved zero accidents through meticulous safety standards and improved guest satisfaction by addressing concerns promptly.

Overview

4
4
years of professional experience

Work History

Safety Guide/Assistant Store Manager

Atlantic Kayak
Indian Head, MD
05.2021 - Current
  • Enhanced guest experience by providing informative and engaging guided tours.
  • Maintained safety standards during excursions, resulting in zero accidents or incidents.
  • Built personal relationships with guests to promote positive experiences.
  • Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
  • Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
  • Organized logistics such as transportation arrangements and accommodation bookings, ensuring smooth operations throughout each tour itinerary.
  • Facilitated group bonding activities among participants, fostering a sense of camaraderie during multi-day excursions.
  • Built strong relationships with local vendors, securing exclusive access to attractions for tour participants.
  • Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
  • Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
  • Collaborated with marketing teams to create promotional materials that effectively communicated the unique selling points of each tour.

Lift Attendant

Camelback Resort
Tannersville, PA
12.2023 - 03.2024
  • Monitored weather conditions closely, adjusting operations accordingly to prioritize guest safety at all times.
  • Handled challenging situations calmly under pressure, resolving conflicts professionally while maintaining excellent guest relations standards.
  • Assisted guests in loading and unloading from ski lifts, ensuring their comfort and safety throughout the process.
  • Maintained a clean and orderly lift area, contributing to a pleasant environment for all guests.
  • Enhanced guest satisfaction with friendly customer service and efficient lift operations.
  • Collaborated with team members to ensure smooth lift operations during peak hours, reducing wait times for guests.
  • Participated in ongoing training sessions to stay current on best practices related to lift operations and safety procedures.
  • Participated in emergency drills regularly, becoming proficient in crisis response procedures specific to the role of Lift Attendant.
  • Worked closely with mountain patrol and first aid teams, providing assistance during incidents requiring their involvement.

Delivery Driver

Domino's Pizza
Waldorf, MD
06.2020 - 11.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Bachelor of Science - Athletic Training

East Stroudsburg University of Pennsylvania
East Stroudsburg
05.2024

Skills

  • CPR Certified
  • Proficient in Microsoft Word/Excel
  • Expert Communication
  • Training and mentoring
  • Cultural Sensitivity

Timeline

Lift Attendant

Camelback Resort
12.2023 - 03.2024

Safety Guide/Assistant Store Manager

Atlantic Kayak
05.2021 - Current

Delivery Driver

Domino's Pizza
06.2020 - 11.2020

Bachelor of Science - Athletic Training

East Stroudsburg University of Pennsylvania
Austin Weeks-Woodward