Austin Whitby
Manvel,USA
Summary
Customer-focused professional with extensive experience in telecommunications and insurance advising. Proven ability to de-escalate stressful situations while troubleshooting hardware and policy issues. Achieved recognition for commitment to educating clients on coverage options and connectivity solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Commercial Customer Service Representative
GEICO, Government Employees Insurance
Katy, Texas
06.2025 - 06.2026
- Assisted customers with policy inquiries and claims processing.
- Educated clients on coverage options and policy details during consultations.
- Resolved customer complaints through effective communication and problem-solving.
- Handled high-volume calls while providing exceptional customer support.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Resolved customer complaints in an efficient and timely manner.
Senior Residential Technician
Comcast
Houston, Texas
03.2015 - 12.2024
- Responsible for broadband installation and troubleshooting activities for voice, video and data services.
- Completes field assessments, meets company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level.
- Performs installations and changes of service, while adhering to company procedures and safe work practices, in order to provide (or remove) services to the customer.
- Cleans, maintains and stocks vehicle and equipment in order to be prepared to perform required duties.
Sales Associate
Home Depot
League City, Texas
08.2011 - 03.2015
- Delivered exceptional customer service to enhance customer satisfaction and loyalty.
- Explained features and benefits of merchandise in response to customer inquiries, tailoring information to their knowledge level.
- Inquired about customer projects using open-ended questions to identify needs and expertise levels.
- Assist customers with special orders and installed sales.
- Stock and organize shelves with home, bathroom, kitchen, and outdoor products.
Education
Bachelor of Science - Computer Science
University of Phoenix - Online Campus
Phoenix, Arizona06-2028
High School Diploma -
Ball High School
Galveston, Texas01-2011
Skills
- Customer support
- Customer service
- Account management expertise
- Auto insurance
- Property insurance
- Insurance practices
- Insurance coverage verification
- Insurance sales
- Policy adjustment
- Policy changes
- Insurance law
- Data analysis
- Problem Solving
- Organizational skills
- Effective communication
Certification
Property and Casualty Agent Insurances License#: 3355223
Timeline
Commercial Customer Service Representative
GEICO, Government Employees Insurance
06.2025 - 06.2026
Senior Residential Technician
Comcast
03.2015 - 12.2024
Sales Associate
Home Depot
08.2011 - 03.2015
Bachelor of Science - Computer Science
University of Phoenix - Online Campus
High School Diploma -
Ball High School