Dylan Lovin
Johnson City,TN
Summary
I am looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
Overview
12
12
years of professional experience
Work History
Commercial Customer Service Representative
Citi
03.2017 - 04.2023
- Work well independently and on a team to solve problems
- Provide customer service on incoming calls regarding credit card accounts
- Built a strong working knowledge of the company procedures and protocols
- Provide technical support and site navigation support to customers regarding their online access for credit card accounts.
Operations Manager
Hhgregg
07.2014 - 03.2017
- Developed and implemented performance standards and procedural changes to drive productivity and quality.
- Adapted tagging, rotating, and product placement methods based on individual retailer requirements.
- Minimized errors with consistent validation of deliveries and paperwork.
- Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities
Crew Member
Pal's Sudden Service
03.2011 - 07.2014
- Presented quality food in a professional and timely manner.
- Maintained a clean and organized kitchen environment.
- Trained and managed kitchen personnel
- Took orders, prepared meals and collected payments.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH05.2024
High School Diploma -
David Crockett High School
Jonesborough, TN05.2013
Skills
- Fast Learner
- Remote Office Availability
- Computer Proficiency
- Adaptability
- Time Management
- Customer Service
- Professional Under Pressure
- Customer Account Management
- Inbound and Outbound Calling
- Ability to Multitask
- Microsoft Office
- Adobe Photoshop
- Adobe Premiere Pro
- 80 wpm Typing Speed
- Critical Thinking
- De-escalation Techniques
- Detail-Oriented
- Data Entry and Maintenance
- Python 3
Hobbies
Video Gaming
Movies and TV
Car Enthusiast
Content Creation
Languages
English
Native or Bilingual
Timeline
Commercial Customer Service Representative
Citi
03.2017 - 04.2023
Operations Manager
Hhgregg
07.2014 - 03.2017
Crew Member
Pal's Sudden Service
03.2011 - 07.2014
Bachelor of Science - Computer Science
Southern New Hampshire University
High School Diploma -
David Crockett High School
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