Ryder C Calhoun
Odessa,FL
Summary
Highly productive and efficient professional with expertise in conflict resolution, customer relationship management, and accurate data entry. Proven ability to communicate effectively, solve problems, and adapt to ensure client satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commercial Customer Service Representative
Brown & Brown
Tampa, FL
05.2023 - Current
- Answered customer inquiries via telephone, email and in-person.
- Responded to customer requests for price quotations and delivery dates.
- Ensured accuracy in the preparation of invoices for billing purposes.
- Engaged in team meetings to discuss strategies related to improving customer service processes.
- Delivered comprehensive training to new hires on managing customer inquiries and requests
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strategies in partnership with other teams to meet customer requirements
Personal Lines Insurance Agent
Brightway Insurance
Odessa, FL
05.2022 - 11.2022
- Inbound and outbound calls with active listening to identify customer needs
- Provided knowledgeable policy information, clarified customer's concerns with empathy, and produced an average of 25 policy sales each month
- Evaluated client insurance requirements and advised on suitable coverage options
- Explained policy details to clients and answered questions related to coverage.
- Processed customer payments for premiums, maintained records of transactions and updated accounts accordingly.
- Filed claims with insurance companies on behalf of the customers.
- Resolved client complaints in a timely manner.
- Developed relationships with existing clients and identified potential new customers through networking activities.
Nielsen Research Interviewer
Nielsen Company
Odessa
08.2021 - 02.2022
- Conducted telephone interviews of general population to collect data for media studies
- Followed established guidelines and recommendations from supervisors to complete quality interviews
- Maintained patience and professionalism despite negative customer interactions
- Followed strict guidelines to receive unbiased, unprompted responses
- Used creative techniques to capture consumers interest to participate in Nielsen surveys
- Maintained strict productivity standards and high quality guidelines
Kitchen Staff
Pete's Place
Tampa
04.2021 - 07.2021
- Maintained all food preparations according to restaurant standards
- Acting Chef when needed
- Communicated with all staff and guests to satisfy their dining experience
- Kitchen closed due to COVID
Education
GED -
Plant High School
Tampa, FL01-2019
Skills
- Client Relations
- Client Retention
- Customer follow-up
- Insurance terminology
- Policy understanding
- Regulatory Compliance
- Needs Assessment
- Team building
- Product Knowledge
- Calm and Professional Under Pressure
Certification
- 220 general lines
- 440 CSR
Timeline
Commercial Customer Service Representative
Brown & Brown
05.2023 - Current
Personal Lines Insurance Agent
Brightway Insurance
05.2022 - 11.2022
Nielsen Research Interviewer
Nielsen Company
08.2021 - 02.2022
Kitchen Staff
Pete's Place
04.2021 - 07.2021
- 220 general lines
- 440 CSR
GED -
Plant High School
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