Elijah Osborne
Johnson City,TN
Summary
Proven ability to thrive in fast-paced environments while exercising sound independent decision-making to overcome obstacles and achieve targets. Recognized for keen attention to detail,unwavering commitment to customer satisfaction, and dedication to continuous improvement. Proficient in sales tools to streamline operations and drive productivity. A resourceful self-starter focused on consistently exceeding expectations through hard work and determination
- Customer Service Excellence
- Relationship Building
- Sales Process Optimization
- Performance Tracking & Analysis
- Organization & Multitasking
Overview
8
8
years of professional experience
Work History
Commercial Customer Service Representative
Citibank
11.2021 - Current
- Actively participated in ongoing professional development opportunities, staying up-to-date on industry news and advancements in customer service best practices.
- Conducted thorough research to resolve complex client concerns, maintaining professionalism throughout interactions.
- Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines.
- Ensured compliance with company policies and procedures during all client interactions, reducing potential legal risks.
- Consistently met or exceeded performance metrics in areas such as call quality and resolution timeframes.
Office Coordinator
East TN Casework
11.2017 - 07.2021
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Sales Professional
Smith Bros Harley Davidson
02.2016 - 10.2017
- Providing customers the most comfortable experience as possible in their search for the most suitable make and model Harley to fulfill their every need.
- Processing point of sale transactions.
- Making phone calls to potential customers on a regular basis to provide updated inventory, and updated price changes.
- Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
Education
High School Diploma -
Happy Valley High School
01.2013
Skills
- Client Relationship Building
- Call center experience
- Data entry proficiency
- Complaint Handling
- Multi Tasking
- Computer Skills
- Sales Experience
- Communication Skills
Key Qualifications
- Active Listening
- Patience
- Problem Solving
- Adaptable
- Experienced with hands on labor,power tools,measuring.
References
- April Sisk, 423-340-1524
- Mike Mcnese, 423-926-7770
- Steve Turnbull, 423-833-3064
Timeline
Commercial Customer Service Representative
Citibank
11.2021 - Current
Office Coordinator
East TN Casework
11.2017 - 07.2021
Sales Professional
Smith Bros Harley Davidson
02.2016 - 10.2017
High School Diploma -
Happy Valley High School