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Dynamic professional with a proven track record at Federated/W/E Insurance, adept in client relationship building and data entry accuracy. Excelled in upselling strategies and complaint handling, enhancing customer satisfaction and operational efficiency. Skilled in both personal and commercial insurance services, demonstrating a high-energy attitude and a commitment to excellence in all customer interactions.

Proven ability to thrive in fast-paced environments while exercising sound independent decision-making to overcome obstacles and achieve targets. Recognized for keen attention to detail,unwavering commitment to customer satisfaction, and dedication to continuous improvement. Proficient in sales tools to streamline operations and drive productivity. A resourceful self-starter focused on consistently exceeding expectations through hard work and determination


  Customer Service Excellence
  Relationship Building
  Sales Process Optimization
  Performance Tracking & Analysis
  Organization & Multitasking



Highly productive and efficient professional with expertise in conflict resolution, customer relationship management, and accurate data entry. Proven ability to communicate effectively, solve problems, and adapt to ensure client satisfaction and loyalty.

Responsible hard working employee willing to learn new things fast and under pressure

Cathy Baker

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Commercial Customer Service Representative

Commercial Customer Service Representative

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High School Diploma -

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Commercial Customer Service Representative

Commercial Customer Service Representative

High School Diploma -

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