Seante' Sibbert
Merrifield,MN
Summary
Dynamic professional with a proven track record at Federated/W/E Insurance, adept in client relationship building and data entry accuracy. Excelled in upselling strategies and complaint handling, enhancing customer satisfaction and operational efficiency. Skilled in both personal and commercial insurance services, demonstrating a high-energy attitude and a commitment to excellence in all customer interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commercial Customer Service Representative
Federated/ W/E Insurance
Owatonna, MN
04.2021 - Current
- Mainly work with clients on their personal insurance needs.
- I quote and issue insurance policies.
- Make changes to current policies.
- Customer Service
- Take payments.
- Review renewals.
- Prospect for new clients.
- Train other co-workers.
- I do have a few commercial policies.
Personal Service Representative
Federated/ W/E Insurance
Owatonn, MN
07.2017 - 04.2021
- Working with clients on their personal insurance.
- Make changes to their policies year-long.
- Review renewals and re-quote.
- Quote and issue new policies.
- Customer Service.
Server
Grizzly's Wood-Fired Grill
Baxter, MN
03.2013 - 06.2017
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stocked service areas with supplies during slow periods.
- Operated POS terminals to input orders, split bills and calculate totals.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Education
Associate of Arts - Liberal Arts
CLC
Brainerd, MN05-2014
Skills
- Data entry proficiency
- Upselling strategies
- Complaint handling
- Client relationship building
- Call center experience
- Insurance terminology
- Industry awareness
- Basic accounting
- Money handling
- High-energy attitude
- Multi-line phone talent
- Data entry accuracy
- Remote office availability
- Inbound call management
- Calm and professional under pressure
- Computer skills
- Goal setting
- Billing procedures
- Problem resolution
Certification
- AIS
- AINS
- Notary
Timeline
Commercial Customer Service Representative
Federated/ W/E Insurance
04.2021 - Current
Personal Service Representative
Federated/ W/E Insurance
07.2017 - 04.2021
Server
Grizzly's Wood-Fired Grill
03.2013 - 06.2017
Associate of Arts - Liberal Arts
CLC
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