Austin Wilde
Oneonta
Summary
Dynamic and dedicated food service professional with strong multitasking abilities and efficient organization skills, honed at Cooperstown All Star Village. Proven track record of enhancing customer satisfaction through prompt service and effective communication. Proficient in POS system operation, ensuring smooth transactions and a professional dining experience.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
4158 State Hwy 23, Oneonta, NY 13820
06.2024 - 08.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Food Runner
Cooperstown All Star Village
06.2023 - 08.2023
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Food Runner
Cooperstown All Star Village
06.2022 - 08.2022
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
Food Runner
Cooperstown All-star Village
06.2021 - 08.2021
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Arranged tables and chairs for special occasions and events.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
Food Runner
Cooperstown All-star Village
06.2020 - 08.2020
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Adapted to various dining settings and themes, providing versatile service to customers.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
- Increased customer satisfaction with quick and courteous food delivery.
- Ensured compliance with health and safety regulations during food handling and delivery.
Food Runner
Cooperstown All Star Village
06.2019 - 08.2019
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
Education
Associate of Science - Sports Management
Mohawk Valley Community College
Utica, NY06-2025
High School Diploma -
Unatego High School
Otego, NY06-2023
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
Timeline
Wait Staff Member
4158 State Hwy 23, Oneonta, NY 13820
06.2024 - 08.2024
Food Runner
Cooperstown All Star Village
06.2023 - 08.2023
Food Runner
Cooperstown All Star Village
06.2022 - 08.2022
Food Runner
Cooperstown All-star Village
06.2021 - 08.2021
Food Runner
Cooperstown All-star Village
06.2020 - 08.2020
Food Runner
Cooperstown All Star Village
06.2019 - 08.2019
Associate of Science - Sports Management
Mohawk Valley Community College
High School Diploma -
Unatego High School
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