Overview
Work History
Education
Skills
Timeline
Generic

Austin Williams

Cleveland,TN

Overview

30
30
years of professional experience

Work History

Customer Service Engineer

Siemens Healthineers
06.2006 - 06.2023

Hospital Laboratory Instruments (Chemistry, Coagulation, Blood Gas, etc). Diagnostics, troubleshooting and repair.

Improved customer satisfaction by addressing and resolving technical issues in a timely manner.

Provided remote support to customers, diagnosing and resolving technical issues effectively.


Field Service Engineer

Beckman Coulter
01.2000 - 03.2006

Hospital Laboratory Instrument (Chemistry, Centrifuge, Coagulation).

Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.

Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.

Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.


Field Service Engineer

Medical Laboratory Automation (MLA)
06.1993 - 12.1999

Hospital Coagulation Instruments.

Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.

Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.

Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.

Education

MBA - Masters of Business Administration

University of Phoenix
Tempe, AZ
06.1998

Bachelor of Arts - Mechanical Engineering

Brigham Young University
Provo, UT
05.1993

Associate of Applied Science - Business Systems

Idaho State University
Pocatello, ID
06.1985

Skills

  • Instrument Troubleshooting and Diagnostics
  • Customer Education
  • Customer Empathy
  • User Training

Timeline

Customer Service Engineer

Siemens Healthineers
06.2006 - 06.2023

Field Service Engineer

Beckman Coulter
01.2000 - 03.2006

Field Service Engineer

Medical Laboratory Automation (MLA)
06.1993 - 12.1999

MBA - Masters of Business Administration

University of Phoenix

Bachelor of Arts - Mechanical Engineering

Brigham Young University

Associate of Applied Science - Business Systems

Idaho State University
Austin Williams