Austin Williams
Cookeville,TN
Summary
Dynamic leader with a proven track record at Zips Car Wash, enhancing operational efficiency and staff retention by 75%. Expert in team building and sales growth, leveraging exceptional problem-solving abilities and marketing acumen to drive success. Skilled in safety protocol and customer experience, consistently meeting goals with professionalism and reliability.
Overview
9
9
years of professional experience
Work History
General Manager
Zips Car Wash
07.2022 - Current
- Operational Efficiency: Oversaw daily operations to ensure smooth workflow, reducing downtime through effective scheduling and equipment maintenance.
- Team Leadership: Managed and trained a team of 5+ employees and improved staff retention by 75%
- Customer Satisfaction: Implemented strategies to enhance customer experience and increasing repeat business and great satisfaction scores
- Sales Growth: Use upselling techniques for wash packages to raise the retail ticket amount and increase revenue.
- Inventory Management: Monitored and maintain chemical levels, cleaning supplies, and reducing waste and controlling cost.
- Equipment Maintenance: Ensuring all machinery and equipment are regularly inspected and serviced.
- Safety and Compliance: Enforcing workplace safety guidelines and reducing the amount of incidents and accidents.
- Problem Solving: Quickly resolving customer complaints and operational issues to maintain great quality all around.
- Marketing: Distributed promotional items to businesses around the area to drive more traffic.
- Performance Metrics: Regularly analyze performance data, identifying key areas for improvement and making changes to achieve operational goals.
Sales Representative
Verizon Wireless
12.2021 - 07.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Upselling customers with additional services and accessories, increasing average transaction amount.
- Successfully executed in-store promotions, boosting foot traffic and increasing sales during the promotional period.
General Manager
Zips Car Wash
05.2019 - 11.2021
- Operational Efficiency: Oversaw daily operations to ensure smooth workflow, reducing downtime through effective scheduling and equipment maintenance.
- Team Leadership: Managed and trained a team of 5+ employees and improved staff retention by 75%
- Customer Satisfaction: Implemented strategies to enhance customer experience and increasing repeat business and great satisfaction scores
- Sales Growth: Use upselling techniques for wash packages to raise the retail ticket amount and increase revenue.
- Inventory Management: Monitored and maintain chemical levels, cleaning supplies, and reducing waste and controlling cost.
- Equipment Maintenance: Ensuring all machinery and equipment are regularly inspected and serviced.
- Safety and Compliance: Enforcing workplace safety guidelines and reducing the amount of incidents and accidents.
- Problem Solving: Quickly resolving customer complaints and operational issues to maintain great quality all around.
- Marketing: Distributed promotional items to businesses around the area to drive more traffic.
- Performance Metrics: Regularly analyze performance data, identifying key areas for improvement and making changes to achieve operational goals.
Receiver
Academy Sports + Outdoors
10.2018 - 04.2019
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
Material Handler
Ozburn-Hessey Logistics LLC
06.2015 - 12.2015
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Education
High School Diploma -
Cookeville Highschool
Cookeville, TN12-2014
Skills
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff training/development
- Verbal and written communication
- Team training and development
- Motivation
- Deadline-oriented
- Consistently meet goals
- Exceptional interpersonal communication
- Staffing
- Troubleshooting expertise
- Sales expertise
- Marketing
- Data review
- Scheduling
- Safety protocol
- Sales
- Customer experiences
- Leadership
- Employee reviews
- Problem-solving abilities
- Multitasking
- Reliability
- Operational Efficiency
- Team building
- Professionalism
Timeline
General Manager
Zips Car Wash
07.2022 - Current
Sales Representative
Verizon Wireless
12.2021 - 07.2022
General Manager
Zips Car Wash
05.2019 - 11.2021
Receiver
Academy Sports + Outdoors
10.2018 - 04.2019
Material Handler
Ozburn-Hessey Logistics LLC
06.2015 - 12.2015
High School Diploma -
Cookeville Highschool