Austin Williams
Cleveland,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Cleveland Logistics
Cleveland, OHIO
06.2022 - Current
- Handled customer inquiries regarding delivery issues or complaints promptly and professionally.
- Coordinated with dispatchers to ensure smooth transition between loading and unloading activities at warehouses.
- Resolved conflicts between customers, staff, vendors, or other stakeholders in a timely manner.
- Developed efficient route plans for drivers to maximize time management and customer satisfaction.
Transporter
Malloy/Esposito Funeral/Crematory
Cleveland, OH
12.2020 - 06.2022
- Provided compassionate bereavement support to families during their time of loss.
- Loaded vehicles onto car carriers for transport.
- Checked paperwork for accuracy and completeness before loading vehicles.
- Maintained a clean work environment at all times.
- Facilitated transportation of remains between locations when required.
Delivery Associate
Coastal Logistics
Euclid, OH
08.2015 - 12.2020
- Maintained cleanliness of vehicle interior and exterior.
- Updated electronic tracking system throughout the day with delivery status information.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Delivered packages safely and timely to designated addresses within assigned territory.
- Adhered to all safety policies and procedures while operating a commercial vehicle.
- Verified accuracy of orders loaded onto trucks by counting, weighing or measuring items.
Education
Comprehensive Executive Program Certificate - Dispensary Operations, Dutchie Dispensary Lab, Cannabis Extracts, Cannabis Cultivation, Cannabis Patient Navigation, Endocannabinoid System, Cannabis Law & Policy, Horticulture & Soil Science, Commercial Cannabis Cultivation, Cannabis Business, Post-Processing, CBD Comprehensive, Cannabis History
Cleveland School of Cannabis
Independence, OH01.2023
Bachelor's Science - Psychology
Bethany College
Bethany, WV01.2016
Skills
Critical thinking
- Problem solving
- Ability to work in a team environment and independently
- Ability to multitask and work successfully in a fast-paced environment
- Commercial driving (DOT)
- Safety protocols
- SOPs
- Communication skills
- Time management
- Route planning
- Cash handling
- Schedule management
- Team leadership
- Document management
- Customer service
- Electronic tracking
- Supply ordering
- Administrative support
- Contract management
- Staff scheduling
- Inventory control
Timeline
Shift Supervisor
Cleveland Logistics
06.2022 - Current
Transporter
Malloy/Esposito Funeral/Crematory
12.2020 - 06.2022
Delivery Associate
Coastal Logistics
08.2015 - 12.2020
Comprehensive Executive Program Certificate - Dispensary Operations, Dutchie Dispensary Lab, Cannabis Extracts, Cannabis Cultivation, Cannabis Patient Navigation, Endocannabinoid System, Cannabis Law & Policy, Horticulture & Soil Science, Commercial Cannabis Cultivation, Cannabis Business, Post-Processing, CBD Comprehensive, Cannabis History
Cleveland School of Cannabis
Bachelor's Science - Psychology
Bethany College
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