Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Austin Williams

Las Vegas,NV

Summary

Dynamic Member Services Manager with a proven track record at Canyon Gate Country Club, excelling in team management and customer service. Expert in employee training and strategic planning, I enhance member satisfaction through effective problem-solving and decision-making. Committed to fostering high-quality service standards and optimizing team performance.

Overview

10
10
years of professional experience

Work History

Member Services Manager

Canyon Gate Country Club
Las Vegas, NV
04.2022 - Current
  • Managed member inquiries and resolved issues to enhance satisfaction.
  • Supervised team members to ensure high-quality service standards were met.
  • Developed and implemented training programs for new staff members.
  • Monitored team performance to ensure quality customer service standards were met.
  • Provided ongoing coaching and feedback to team members to improve job performance.
  • Analyzed customer feedback data to identify areas needing improvement in terms of products or services offered.
  • Maintained up-to-date knowledge of all products, services, pricing plans, promotions.
  • Resolved disputes between members in a timely manner while adhering to company policies and regulations.

Outside operations, 18-Hole Private Country Club

TPC at Summerlin
Las Vegas, USA
09.2019 - 04.2022
  • Help manage a 78 cart fleet
  • Coordinate the practice facility area
  • Assist members with club cleaning and handling.
  • Identified needs of customers promptly and efficiently.

Night shift supervisor/ grocery Clerk

Senders Market
Mountain Ranch, USA
11.2015 - 07.2018
  • Supervised the arrival of all groceries, and accounting for product
  • Supervised the stocking of all product as well as back stock
  • Managed the loading and unloading procedures

Padded cell wall installer and builder

Marathon engineering
Mountain Ranch, USA
08.2017 - 12.2017
  • Forman for supplies and building interior wall for hospitals and mental institutions.
  • Traveled to facilities to install walls, and help develop rooms.
  • Proficient using razor blades, skill saws, tape measure etc.
  • Operated hand and power tools to assemble various components efficiently.

Education

Some College (No Degree) - Hospitality Management

University of Nevada, Las Vegas
Las Vegas, NV

Skills

  • Proficient with money
  • Team management
  • Employee training
  • Customer service
  • Problem solving
  • Communication skills
  • Decision making
  • Strategic planning
  • Time management
  • Staff hiring
  • Multitasking Abilities
  • Records organization and management
  • POS systems
  • Knowledge of Windows
  • Knowledge of Mac computer systems
  • Supervisor capabilities
  • Managing others
  • Auto Mechanical knowledge
  • Proficient with all hand tools and some heavy duty tools
  • Home building and repair( flooring, drywall, electrical, paint, plumbing)
  • Dedicated problem solver

Accomplishments

  • Volunteered at the 2018 Shriners open at TPC Summerlin
  • Passed the Playing Ability Test for PGM program
  • Graduated high school, pursuing a Bachelor’s of Science in Professional Golf Management

Timeline

Member Services Manager

Canyon Gate Country Club
04.2022 - Current

Outside operations, 18-Hole Private Country Club

TPC at Summerlin
09.2019 - 04.2022

Padded cell wall installer and builder

Marathon engineering
08.2017 - 12.2017

Night shift supervisor/ grocery Clerk

Senders Market
11.2015 - 07.2018

Some College (No Degree) - Hospitality Management

University of Nevada, Las Vegas

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Austin Williams