Owen Haughton
Jacksonville
Summary
Management professional with a proven track record in operations, recognized for driving productivity and efficiency. Expertise in strategic planning, team leadership, and operational improvement. Strong communication and problem-solving skills enhance business strategy execution and team performance.
Overview
32
32
years of professional experience
Work History
Member Services Manager
Sam's Club
Jacksonville
07.2021 - 01.2026
- Managed member service operations to enhance customer satisfaction and engagement.
- Oversaw conflict resolution processes to address member concerns effectively.
- Led team meetings to align staff on goals and enhance collaboration efforts.
- Monitored team performance to ensure quality customer service standards were met.
- Provided guidance on best practices for delivering exceptional customer service experiences.
- Maintained up-to-date knowledge of all products, services, pricing plans, promotions.
- Resolved disputes between members in a timely manner while adhering to company policies and regulations.
- Assisted with the recruitment, selection, onboarding, and training of new member services staff.
- Maintained accurate records of customer interactions, inquiries, and complaints.
- Handled incoming calls from members regarding their accounts and general inquiries.
- Organized special events such as open house days or member appreciation days.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delegated work to staff, setting priorities and goals.
Membership Sales Representative
Sam's Club
Riviera Bch
01.2012 - 06.2021
- Assisted in processing membership applications and renewals efficiently.
- Delivered exceptional customer service to enhance member satisfaction and retention.
- Guided new members through store policies and promotional offerings.
- Resolved member inquiries and concerns promptly and professionally.
- Engaged members by providing information on membership benefits and services.
Restaurant Waiter
Olive Garden Restaurant
Wellington
01.2009 - 01.2013
- Provide and maintain professional customer service.
- Provided attentive service to guests throughout dining experience.
- Assisted with menu selections and answered guest inquiries effectively.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed customer orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area and utensils.
- Handled guest complaints professionally and resolved issues promptly.
Assistant Glass installer
SHOCKIN GLASS
Royal Palm Beach
01.2007 - 01.2009
- Assist with installing mirrors and shower doors.
- Assisted in measuring and preparing surfaces for glass installation.
- Removed old windows from buildings prior to installation of new ones.
Car salesman
AL PACKER FORD EAST
West Palm Beach
01.2007 - 12.2007
- Assisted customers in selecting vehicles that meet their needs.
- Demonstrated vehicle features and benefits to potential buyers.
- Developed strong product knowledge for various car models and brands.
- Collaborated with finance team to facilitate vehicle financing options for clients.
- Followed up with leads to nurture potential sales opportunities effectively.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Owner/Operator
PEPE JAMES CAFÉ
West Palm Beach
01.2006 - 01.2007
- Prepared breakfast and lunch meals for customers.
- Developed menu offerings based on customer feedback and seasonal ingredients.
- Created a welcoming atmosphere to enhance customer experience.
Dietary Service Associate/Pharmacy Technician
Montefiore Medical Center
Bronx
01.1994 - 01.2005
- Provided dietary service as lead service associate.
- As a Pharmacy technician I assisted in inventory control, distributing of medication, monitoring of expired medication, and receiving of medication.
Education
High School Diploma -
Montego Bay Secondary High
Montego Bay, JamaicaSkills
- Strong leadership skills
- Effective communication
- Decision making
- Task delegation
- Retail management
- P&L control
- Shrink control
- Conflict resolution
- Problem solving
- Collaboration skills
Timeline
Member Services Manager
Sam's Club
07.2021 - 01.2026
Membership Sales Representative
Sam's Club
01.2012 - 06.2021
Restaurant Waiter
Olive Garden Restaurant
01.2009 - 01.2013
Assistant Glass installer
SHOCKIN GLASS
01.2007 - 01.2009
Car salesman
AL PACKER FORD EAST
01.2007 - 12.2007
Owner/Operator
PEPE JAMES CAFÉ
01.2006 - 01.2007
Dietary Service Associate/Pharmacy Technician
Montefiore Medical Center
01.1994 - 01.2005
High School Diploma -
Montego Bay Secondary High