Courtney King
St. Petersburg,FL
Overview
2
2
years of professional experience
Work History
Member Services Manager
Sam's Club
Pinellas Park, FL
07.2022 - Current
- Developed and implemented customer service policies and procedures.
- Maintained accurate records of customer interactions, inquiries, and complaints.
- Monitored team performance to ensure quality customer service standards were met.
- Conducted regular training sessions for staff on customer service practices.
- Assisted with the recruitment, selection, onboarding, and training of new members services staff.
- Provided ongoing coaching and feedback to team members to improve job performance.
- Analyzed customer feedback data to identify areas needing improvement in terms of products or services offered.
- Created reports summarizing progress towards meeting membership goals and objectives.
- Organized special events such as open house days or member appreciation days.
- Coordinated with other departments to ensure smooth operations within the organization.
- Handled incoming calls from members regarding their accounts and general inquiries.
- Maintained up-to-date knowledge of all products, services, pricing plans, promotions.
- Implemented strategies for increasing member engagement through surveys, focus groups or other methods.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
High School Diploma -
St. Petersburg High School
Saint Petersburg, FL05-2006
Skills
- Innovation and Creativity
- Staff Training and Development
- Team Management
- Customer service expertise
- Strong leadership
- Sales strategy development
- Strong Organization
- Report Generation
- Quality Assurance
- Data Analysis
- Employee Development
- Cost Control
- Customer Service Management
- Sales Tracking
- Data Management
- Department Oversight
- Inventory Management
- Financial Oversight
- Schedule Management
- Customer Retention
- Revenue Generation
- Inventory Control
- Supervision and training
- Human Resources
- Desktops, Laptops, and Mobile Devices
- Client Account Management
- Performance Evaluation and Monitoring
- Policy Development and Enforcement
- Product Promotion
Timeline
Member Services Manager
Sam's Club
07.2022 - Current
High School Diploma -
St. Petersburg High School