Austin Williams
Club Car Wash
NORMAN,OK
14
years of professional experience
Results-oriented General Manager excelling in operations management and team building. Proven track record of driving efficiency and enhancing customer relations through strategic initiatives.
Work History
General Manager
4 Years 1 Month- Led daily operations, ensuring efficient workflow and adherence to quality standards.
- Developed and implemented training programs for staff, enhancing service delivery and team performance.
- Analyzed operational metrics to identify areas for improvement, driving strategic initiatives for growth.
- Managed scheduling and resource allocation, optimizing labor costs without compromising service quality.
- Oversaw compliance with health and safety regulations, promoting a safe working environment for all employees.
- Developed and implemented strategies to increase sales and profitability.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Assistant Manager
4 Years 7 Months- Led team in daily operations to ensure optimal customer service and satisfaction.
- Trained new staff on operational procedures and company policies to enhance performance.
- Monitored quality control standards to uphold product consistency and safety compliance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
CAP 2 Supervisor
2 Years 5 Months- Supervised daily operations to ensure optimal workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for inventory management and stock replenishment.
- Monitored performance metrics to identify areas for operational enhancements and employee development.
- Led team meetings focused on goal-setting, performance feedback, and continuous improvement initiatives.
Shift Leader
3 Years 5 Months- Supervised daily operations to ensure compliance with quality standards and operational procedures.
- Trained and mentored team members on service protocols and product knowledge.
- Streamlined workflows to enhance efficiency in food preparation and customer service.
- Resolved customer complaints effectively, enhancing overall satisfaction rates.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Customer relations
Timeline
General Manager
Club Car Wash
07.2022 - CurrentRead More
Assistant Manager
Braum's
06.2018 - 01.2023Read More
CAP 2 Supervisor
Walmart
02.2016 - 07.2018Read More
Shift Leader
Braum's
08.2012 - 01.2016Read More
Moore High School
High School Diploma
Read More