Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Austin Willis

PENSACOLA,Florida

Summary

I'm a highly motivated and experienced sales representative with a tremendous level of customer service skill. My goal for each interaction is to provide my customer with all of the information required to have a perfect vacation experience with their family and loved ones.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Credit Card Fraud Analyst

Navy Federal Credit Union
Pensacola, FL
01.2022 - Current
  • Analyzed and reported situations regarding credit card and debit card fraud and disputes.
  • Provided my member with a safe environment to express their concern, then confidently guide them through the steps to recovery.
  • Out of the hundreds of representatives, I was in the top 10% for post call surverys, and top 1% for resolution.

Beach Manager

Lance's Beach Service
Pensacola Beach, FL
02.2016 - 10.2021
  • Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
  • Used binoculars to detect and observe hazards, disturbances and safety infractions.
  • Provided tourists with information about local attractions, restaurants, and culture.
  • Provide leadership to the attendants I worked with by showing different techniques with equipment as well as customer service.

Education

High School Diploma -

Pensacola State College
Pensacola, FL
08.2012 - 05.2015

Skills

    Customer service

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Interests

Travel

Timeline

Credit Card Fraud Analyst

Navy Federal Credit Union
01.2022 - Current

Beach Manager

Lance's Beach Service
02.2016 - 10.2021

High School Diploma -

Pensacola State College
08.2012 - 05.2015

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Austin Willis