Austin Witt
Corpus Christi
Summary
Experienced automotive collision professional with 13 years in customer service, sales, collision estimating, and operations management. Led teams in writing insurance estimates, enhancing production efficiency, and achieving high customer satisfaction. Seeking Virtual Auto Estimator role to utilize estimating expertise and insurance knowledge in a remote capacity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Estimator / General Manager
Caliber Collision
05.2018 - 07.2026
- Promoted to General Manager in January 2022 based on performance and leadership.
- Coordinated with customers, insurance adjusters, and repair technicians to streamline claims processing and enhance customer service satisfaction.
- Maintained operational excellence while improving production efficiency and customer satisfaction.
- Prepared accurate collision repair estimates for major insurance carriers, including Farmers, Liberty Mutual, State Farm, Progressive, GEICO, USAA, and Allstate.
- Recruited, trained, and developed high-performing employees, fostering a collaborative team culture that supported operational goals.
- Recruited, trained, and developed high-performing employees while fostering a positive team culture.
- Maintained operational excellence, driving improvements in production efficiency and elevating customer satisfaction levels.
- Completed I-CAR and GMG Envirosafe Safety Training.
Tire Technician / Assistant Manager
Discount Tire Company
08.2013 - 05.2018
- Advanced from part-time Tire Technician to Assistant Manager through demonstrated performance and leadership.
- Delivered exceptional customer service while recommending tire and wheel solutions.
- Managed daily sales activities and guided customers in selecting appropriate tire and wheel solutions.
- Trained and mentored new tire technicians on safety procedures and service standards.
- Oversaw tool ordering and inventory management, ensuring optimal maintenance of shop equipment.
- Helped maintain efficient daily operations while supporting store performance goals.
Education
High School Diploma -
Banquete High School
Banquete, TX05-2013
Skills
- Collision Estimating
- Insurance Claims Processing
- Estimate preparation
- Production Scheduling
- Customer Relationship Management
- Microsoft Excel
- Project Coordination
- Microsoft Outlook
- Team Leadership
- Sales
- Estimation skills
- Vendor relationships
Certification
- I-CAR Training
- GMG Envirosafe Safety Training
Core Qualifications
- Virtual & In-Person Auto Estimating
- Insurance Claims & DRP Procedures
- Customer Service Excellence
- Collision Repair Operations
- Team Leadership & Employee Development
- Sales & Relationship Building
- Production Management
- Microsoft Excel, Word & Outlook
- Process Improvement
- Equipment & Inventory Management
- Training & Coaching
- Time Management & Organization
Timeline
Estimator / General Manager
Caliber Collision
05.2018 - 07.2026
Tire Technician / Assistant Manager
Discount Tire Company
08.2013 - 05.2018
High School Diploma -
Banquete High School