ROGER J. HAILEY
RJ&G Collision
Knightdale,NC
32
Years of experience
Auto Damage Professional with extensive experience in collision repair and damage estimating. Managed repair orders and technician assignments while collaborating with customers and insurance companies to ensure clarity throughout the repair process. Utilized estimating systems including CCC/One and Mitchell Estimating to enhance appraisal accuracy and streamline operations.
Work History
Estimator
3 Years 5 Months- Identified damage to vehicles, wrote and reviewed vehicle repair estimates, completed total loss vehicles conditioning valuations and worked closely with claims personnel in resolving claims.
- Wrote estimates and facilitated claims for Direct Repair Insurance Companies (DRP's) including USAA, Allstate, Nationwide, Erie, Farmers, Wheels & Holman Fleet Vehicles
- Prepared detailed estimates for insurance companies and customers, facilitating transparent communication and successful claim resolutions
- Managed entire repair process, ensuring quality and timely completion of vehicle repairs
- Ordered and invoiced parts
- Assigned repair orders to technicians and printers
- Collaborated with customers and insurance companies to ensure alignment and satisfaction throughout repair process
- In detail, explained the repair process to customers, securing their business
- Used specialized knowledge of auto collision repair and auto damage estimating
- Billed and closed repair orders
- Scheduled customer appointments for repairs to optimize shop efficiency and profitability
Service Advisor
1 Year- Identified damage to vehicles, wrote and reviewed vehicle repair estimates, completed total loss vehicles conditioning valuations and worked closely with claims personnel in resolving claims
- Team leader for two (2) repair technicians, two (2) painters, and two (2) preppers
- Worked closely with customers and insurance companies during the repair process
- In detail, explained the repair process to customers, securing their business
- Collaborated with customers and insurance companies to ensure smooth repair process
- Wrote estimates for insurance companies and customers
- Prepared estimates and coordinated claims for direct repair insurance companies (DRI's), including Nationwide, State Farm, Erie, USAA, Allstate, Farmers, and AAA
- Allocated repair orders to technicians for efficient workflow
- Procured and invoiced necessary parts to ensure timely repairs
- Coordinated customer appointments for vehicle repairs to optimize service
- Managed overall repair process, ensuring timely and quality completion
- Billed and closed repair orders
- Submitted payroll
- Processed payroll for employees to ensure accurate compensation
Service Advisor
11 Months- Identified damage to vehicles, wrote and reviewed vehicle repair estimates, completed total loss vehicles conditioning valuations and worked closely with claims personnel in resolving claims
- Team Leader for two (2) Repair Technicians, one (1) Painter, and one (1) Prepper
- Used specialized knowledge of auto collision repair and auto damage estimating
- Worked closely with customers and insurance companies during the repair process
- Performed Pre & Post scans on vehicles
- Detailed repair process to customers, enhancing their understanding and securing business commitment
- Developed estimates and coordinated claims with Direct Repair Insurance Companies (DRIs), including, USAA, Nationwide, Erie, State Farm, and AAA, insuring smooth communication and resolution
- Ran Progressive Express program utilizing the Mitchell Estimating System
- Assigned repair orders to technicians to ensure efficient workflow to technicians
- Ordered parts and processed invoices to maintain inventory accuracy
- Scheduled customer appointments for vehicle repairs to ensure timely service for repairs
- Managed entire repair process from initial assessment to final delivery, ensuring quality and customer satisfaction
- Wrote estimates for insurance companies and customers
- Billed repair orders
Repair Process Manager
3 Months- Identified damage to vehicles, wrote and reviewed vehicle repair estimates, completed total loss vehicles conditioning valuations and worked closely with claims personnel in resolving claims
- Used specialized knowledge of auto collision repair and auto damage estimating
- Collaborated with customers and insurance companies to ensure smooth communication and resolution during repair process
- In detail, explained the repair process to customers, securing their business
- Prepared detailed estimates and facilitated claims for Direct Repair Insurance Companies (DRPs) including Nationwide, State Farm, Erie, USAA and Allstate
- In charge of the Kemper Direct Repair program utilizing the Mitchell Estimating System
- Procured necessary parts for vehicle repairs
- Managed entire repair process to ensure timely and quality outcomes
- Processed billing for completed repair orders
Collision Repair Manager
4 Months- Assessed vehicle damage, prepared detailed repair estimates, and collaborated with claims personnel to resolve claims efficiently
- Applied specialized knowledge of auto collision repair and damage estimating to ensure accurate assessments
- Facilitated communication between customers and insurance companies throughout the repair process to enhance customer satisfaction
- Worked closely with customers and insurance companies during the repair process
- Managed Geico Auto Repair Express 2.0 (ARX) program, ensuring effective operation and customer satisfaction.
- Allocated repair orders to technicians for efficient workflow and timely repairs.
- Procured necessary parts and generated invoices to maintain inventory and billing accuracy.
- Coordinated repair schedules for customers to ensure timely service and minimize wait times.
- Wrote estimates for insurance companies and customers
Estimator
7 Years 7 Months- Wrote estimates and facilitated claims for Direct Repair Insurance Companies (DRP's) including Nationwide, State Farm, Erie, USAA, Allstate and AAA
- Wrote estimates for insurance companies and customers
- Collaborated with customers and insurance companies to ensure smooth repair process
- Used specialized knowledge of auto collision repair and auto damage estimating
- Managed Geico Auto Repair Express 2.0 program operations
- Worked closely with customers and insurance companies during the repair process
- Delegated repair orders to technicians based on expertise
- Procured and invoiced parts for vehicle repairs
- Coordinated repair appointments with customers
- Managed complete repair process, ensuring timely and quality service delivery
- Developed accurate estimates for insurance companies and customers, facilitating transparent communication
- Processed billing and finalized repair orders
Customer Service Manager
4 Months- Worked closely with customers and insurance companies during the repair process
- In detail, explained the repair process to customers, securing their business
- Collaborated with customers and insurance companies to ensure smooth repair process
- Detailed repair process for customers to secure their business
- Developed estimates and facilitated claims for Direct Repair Insurance Companies (DRPs)
- Delegated repair orders to technicians based on expertise and workload
- Procured necessary vehicle parts from suppliers
- Coordinated repair appointments with customers to optimize service flow
- Scheduled customers for repairs
- Wrote estimates for insurance companies and customers
Repair Process Manager
9 Months- Identified vehicle damage, wrote and reviewed repair estimates, and collaborated with claims personnel to resolve claims effectively
- Worked closely with customers and insurance companies during the repair process
- In detail, explained the repair process to customers, securing their business
- Wrote estimates and facilitated claims for Direct Repair Insurance Companies (DRPs)
- Distributed repair orders to technicians based on workload and expertise
- Procured necessary parts from suppliers for vehicle repairs
- Coordinated and arranged repair appointments for customers
- Managed the entire repair process, ensuring timely completion and quality control throughout
- Wrote estimates for insurance companies and customers
- Processed billing and finalized repair orders for customer transactions
Estimator
2 Years 5 Months- Identified vehicle damage, wrote and reviewed repair estimates, completed total loss valuations, and collaborated with claims personnel to resolve claims efficiently
- Wrote estimates and facilitated claims for Direct Repair Insurance Companies (DRP's) including Nationwide, State Farm, Erie, USAA, Met Life and Allstate
- Worked closely with customers and insurance companies, utilizing affective communications to ensure a smooth repair process
- Coordinated repair appointments for customers to streamline workflow.
- Wrote estimates for insurance companies and customers
- Scheduled customers for repairs
- Processed billing for repair orders to ensure accurate invoicing.
Body Shop Manager (Asst until 6/2008)
6 Months- As manager, oversaw and responsible for the entire body shop including 4 repair technicians, 1 painter, 1 estimator and 1 detailer, all who directly reported to me
- Identified damage to vehicles, wrote and reviewed vehicle repair estimates and worked closely with claims personnel in resolving claims
- Used specialized knowledge of auto collision repair and auto damage estimating
- Worked closely with customers and insurance companies during the repair process
- In detail, explained the repair process to customers, securing their business
- Assigned and prioritized repair orders to technicians, ensuring efficient workflow based on skill and availability to technicians
- Scheduled customers for vehicle repairs to ensure timely service for repairs
- Prepared detailed repair estimates for insurance companies and customers, facilitating approval and processing
- Billed and closed repair orders
- Submitted payroll
Estimator/Customer Svc Mgr
2 Years 3 Months- Identified damage to vehicles, wrote and reviewed vehicle repair estimates and worked closely with claims personnel in resolving claims
- Used specialized knowledge of auto collision repair and auto damage estimating
- Collaborated with customers and insurance companies to ensure seamless repair process
- In detail, explained the repair process to customers, securing their business
- Prepared detailed estimates and coordinated claims for Direct Repair Insurance Companies (DRPs)
- Managed comprehensive repair process, ensuring timely completion and customer satisfaction
- Wrote estimates for insurance companies and customers
- Generated invoices for completed repair orders
Material Damage Appraiser
4 Years 4 Months- Responsible for a five (5) county territory
- Developed detailed estimates for heavily damaged vehicles to aid in claims processing
- Conducted timely inspections and completed comprehensive reports that facilitated efficient claims resolution
- Managed claims processing at drive-in location
Master Claims Rep.
2 Years 6 Months- Recognized by head of state material damage consultant for innovative use of alternative parts and adherence to betterment and appearance allowance standards
- Gained positive feedback from owners of Blue Ribbon shops regarding service quality
- Handled Nationwide Insurance policyholder claims from first notice through closure
- Reviewed coverage, liability, and damages for Nationwide Insurance claim files
- Interviewed claimants, witnesses, and insureds for accurate claim documentation
Field Claims Rep.
1 Year 7 Months- Processed 60 to 70 claims monthly, ensuring timely resolution for clients
- Handled Drive-in-Claims efficiently at a pace of one (1) car every 20 minutes
- Investigated auto claims in field settings for Integon Insurance policyholders.
- Interviewed claimants, witnesses, and repair shops for accurate loss details.
- Inspected damaged vehicles and properties to verify claim conditions.
Education
Bachelor of Science - Physical Education
Skills
Collision estimating
Mitchell estimating
Automobile repair seminars
Total loss assessments
Estimating software proficiency
Auto damage appraisal
Pre and Post scans
Collision repair training
Including I-CAR
Timeline
Estimator
RJ&G Collision
06.2023 - CurrentRead More
Service Advisor
Carolina Collision Centers
02.2022 - 02.2023Read More
Service Advisor
Caliber Collision
03.2021 - 02.2022Read More
Repair Process Manager
Gerber Collision & Glass
12.2020 - 03.2021Read More
Collision Repair Manager
Collision Veterans
07.2020 - 11.2020Read More
Estimator
Coats Auto Body & Paint
12.2012 - 07.2020Read More
Customer Service Manager
ABRA Auto Body & Glass
07.2012 - 11.2012Read More
Repair Process Manager
Gerber Collision and Glass
09.2011 - 06.2012Read More
Estimator
Triangle Collision
04.2009 - 09.2011Read More
Body Shop Manager (Asst until 6/2008)
D&J Automotive LLC
07.2008 - 01.2009Read More
Estimator/Customer Svc Mgr
Autobody America (True2Form)
05.2004 - 08.2006Read More
Material Damage Appraiser
North Carolina Farm Bureau
11.1998 - 03.2003Read More
Master Claims Rep.
Nationwide Insurance
05.1996 - 11.1998Read More
Field Claims Rep.
Integon Insurance
10.1994 - 05.1996Read More
East Carolina University
Bachelor of Science from Physical Education
05.1989Read More