Austin Wood
Raytown,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Supervisor of Environmental Service
North Kansas City Hospital
Kansas City, MO
11.2021 - Current
- Analyzed performance metrics to identify areas for process optimization and cost reduction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised and directed daily work of team of 40 sanitation personnel.
Journeyman Meat Cutter
McKeever Price Chopper
Kansas City, MO
05.2016 - 10.2021
- Collaborated with team members to ensure timely restocking of retail items within the convenience store area.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Maintained a clean, organized, and visually appealing retail environment according to brand standards.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate information delivery.
- Assisted in training new staff on customer service protocols and company policies to enhance team performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts - Psychology
Metropolitan Community College
Kansas City, Missouri, MO03-2028
High School Diploma -
Park Hill South
Kansas City, MO05-2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Staff development
- Strategic planning
- Team building
- Schedule development
- Policy enforcement
- Computer skills
- Scheduling and coordinating
Timeline
Supervisor of Environmental Service
North Kansas City Hospital
11.2021 - Current
Journeyman Meat Cutter
McKeever Price Chopper
05.2016 - 10.2021
Associate of Arts - Psychology
Metropolitan Community College
High School Diploma -
Park Hill South