AUSTIN WYATT
Denham Springs,LA
Summary
Highly motivated computer science student with programming skills and a passion for technology. Ongoing experience in software development and hardware repairs. Eager to contribute to new innovative projects. Fast learner with excellent problem-solving abilities.
Overview
6
6
years of professional experience
Work History
ARA/ REPAIR AGENT
Best Buy (Geek Squad)
01.2023 - Current
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and tested, repaired and refurbished products for proper operation.
- Installed and programmed variety of consumer products.
ASSISTANT GENERAL MANAGER
Papa Johns
05.2019 - 12.2020
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Bar Manager
Shrimp Basket
06.2018 - 04.2019
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
Education
ASSOCIATES IN COMPUTER SCIENCE -
Baton Rouge Community College
Baton Rouge, LA08.2024
Skills
- Customer Service
- Communication skills
- Food Service
- Handling Difficult Customers
- Clear and effective communication
- Liquor, beer, and wine knowledge
Certificationscourses
- Apple Certifications
- Best Buy Certifications
Technical Skills
- Proficient in troubleshooting hardware and software issues on various devices.
- Skilled in providing technical support to end users in a professional and timely manner.
- Provided excellent customer service by addressing and resolving technical issues efficiently.
- Oversee daily operations and staff performance to ensure smooth service delivery.
- Conduct regular performance evaluations and provide feedback to ensure team development.
- Develop and implement training programs for staff to enhance productivity and customer satisfaction.
- Diagnostics for all non-legacy devices
- Repairs for iPhones, Macbooks, iPads, and iMacs
- Use of Apple diagnostic software
- Diagnostic and Troubleshooting of all non-Samsung phones.
- Diagnostic, Repair, Troubleshooting of modern PC's, laptops, and tablets.
- Problem-solving abilities
- Analytical skills
- Computer proficiency
- Programming (C++)
- Technical Support, Hardware Repair, Technical Documentation
Timeline
ARA/ REPAIR AGENT
Best Buy (Geek Squad)
01.2023 - Current
ASSISTANT GENERAL MANAGER
Papa Johns
05.2019 - 12.2020
Bar Manager
Shrimp Basket
06.2018 - 04.2019
ASSOCIATES IN COMPUTER SCIENCE -
Baton Rouge Community College