Austin J. Sinclair
Cedar Rapids,IA
Summary
Resourceful Jack of All Trades with 10+ years of manufacturing background, issue resolution and relationship-building expertise. Motivated individual with experience in everything from customer service, manufacturing, direct care, and strong interpersonal skills. Committed to delivering on the promise and exceeding quotas.
Overview
16
16
years of professional experience
Work History
Account Manager
Orkin
05.2023 - Current
- Managing a diverse book of commercial pest control accounts, ensuring timely communication and effective problem resolution.
- Inspection of commercial entities for pest related issues
- Scheduling work to be performed upon obtaining signed agreements from customers.
- Increased client satisfaction by building strong customer relationships and addressing pest related needs in a prompt and timely fashion
Customer Service Representative
Conduent
12.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer issues.
- Actively listened to customers, handled concerns quickly and effectively.
- Resolved customer complaints with empathy,
Production Operator
Williamsburg Manufacturing
08.2021 - 07.2022
- Catching parts from a variety of different machines on a rotating basis
- LOTO Certification
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
Service Center Representative
Sedgwick
11.2020 - 08.2021
- Setting up Family and Medical Leave Act claims for my company's client.
- Enhanced customer satisfaction by providing timely and accurate information status of leave of absence related requests.
- Handled complex inquiries by utilizing advanced problem-solving techniques and extensive knowledge of medical paperwork and knowledge about Family and Medical Leave Act regulations.
- Resolved employee complaints by investigating issues, identifying solutions, and implementing corrective actions and status updates on their leave of absence related claims.
Direct Support Professional
Systems Unlimited
01.2017 - 07.2021
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Product Inspector/Finisher
Centro Inc
10.2019 - 11.2020
- Inspection of various parts and products as they came out of the rotational molders
- Skills involve deflashing and assembling various products made of plastic used in big name brands.
Fabrication Set Up & Operator
Whirlpool Corporation
05.2008 - 09.2016
- Operation of forklifts and fabrication machines used to manufacture various stainless steel refrigerator door pans.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Education
AA - Liberal Arts
Kirkwood Community College
12.2014
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Pesticide Applicator's License
Dates
- 07/2021, 07/2022
- 11/2020, 07/2021
- 10/2019, 11/2020
- 04/2018, 05/2019
- 01/2017, 07/2021
- 05/2008, 09/2016
References
- Carlo Brewster, 319-558-8388, Production Supervisor
- Maja Shabani, 319-325-0364, House Supervisor
- Aaron Wolff, 319-249-8622, Supervisor
- Arturo Reyna, 319-530-1398, Inspection Team Leader
- Betty Ngugi, 319-338-9212 ex:1010, Supervisor
Timeline
Account Manager
Orkin
05.2023 - Current
Customer Service Representative
Conduent
12.2022 - 05.2023
Production Operator
Williamsburg Manufacturing
08.2021 - 07.2022
Service Center Representative
Sedgwick
11.2020 - 08.2021
Product Inspector/Finisher
Centro Inc
10.2019 - 11.2020
Direct Support Professional
Systems Unlimited
01.2017 - 07.2021
Fabrication Set Up & Operator
Whirlpool Corporation
05.2008 - 09.2016
AA - Liberal Arts
Kirkwood Community College