Austin Muller

• Functioned as a Talent Consultant to hiring managers and executive leadership, providing recommendations and ensuring hiring selections are in alignment with Rocket Company's business strategy.
• Supported a newly onboarded Team Member during a personal loss by informing leaders of the situation and ensuring both the team and the Team Member were aware of Bereavement Leave policy.
• Mentored and coached the first Tour of Duty Associate within ETA through weekly sessions focused on recruiting strategies, candidate profiles, and overcoming challenges. This initiative successfully onboarded 15 new Tour of Duty Associates by the second quarter of this year.
• Co-led the development of a new process for obtaining client feedback on the recruiting process using Workday, achieving 100% client participation.
• Served as a liaison between candidates, hiring leaders, and business partners, fostering open lines of communication addressing concerns promptly.
• Developed a comprehensive TA/HRIS one-pager to educate Team Members on various HRIS sub-team use cases, which was subsequently shared with all Hire Nation and posted on the hub.
• Filled over 150+ Internships and Apprenticeships spanning from Technology, Operations, Finance, HR, Training, DEI, Government Affairs, Risk Management, Capital Markets to name a few.
• Supported full-time hiring for Enterprise Risk Management, Legal, Human Resources, Security, Audio/Visual Technology, as well as supported Sales and Operations Recruiting for our Canadian Team.
• Created Microsoft Form Survey for CPT Authorization submission which reduced inaccuracies by 90% and streamlined submission process.
• Efficiently oversee a portfolio of 15-20 requisitions monthly, consistently achieving a time-to-fill rate of under 50 days on average.
• Formulated and executed a dynamic recruiting strategy, resulting in a record-breaking achievement of 35 placements in a single month that spanned full-time roles, internships, and apprenticeships (Tour of Duty and SkillBridge).
• Collaborated with hiring leaders to develop job descriptions, define candidate profiles, skills, and create effective recruitment strategies.
• Managing full-cycle recruitment processes for military affiliated personnel through SkillBridge and Tour of Duty programs, including job posting, sourcing, screening, interviewing, and offer negotiation.
• Provided regular updates and feedback to hiring leaders and candidates throughout the recruitment process.
• Actively participated in industry conferences and networking events, keeping up-to-date on current trends and expanding professional network.

• Supported early talent and experienced hiring across Software Engineering, Project Management, and Operations related roles.
• Gathered data utilizing LinkedIn Talent Insights to create communications around the market in terms of compensation and talent profile.
• Built and maintained client relationships with hiring managers to understand their talent needs, develop recruitment strategies, and provide ongoing support throughout the process.
• Strategically managed 200+ candidates in the pipeline.
• Achieved 99% satisfaction level by maintaining monthly Consultant/Candidate touchpoints.

Testing Analyst, ERP Cloud Implementation: Retail Technology Client

• Managed resource reporting and forecasting of 300+ team members.
• Managed VPN and Work Breakdown Structure (WBS) pay code access for client accounts that included over 300+ resources.
• Published weekly status reports in Excel and PowerPoint for functional test scripts, defects, data validation for Executive Client Leadership.
• Reports included pivot tables and graphs. Utilized various formulas in Excel including V-lookup, X-lookup, and other functions.
• Partnered with leadership, onboarding over 100+ employees onshore and offshore.
• Served as a Defect Coordinator in charge of updating statues and assigning scripts and defects in Application Lifecycle Management (ALM).

Business Process Services Practitioner, Operations Support: State Government

• Promoted to Escalation/Training Lead while supporting 40+ team members with complex issues on client's accounts.
• Mentored peers on key processes and procedures for their promotion into a Lead role.
• Investigates labor disputes, school denial periods, and other non-monetary issues involving multiple claimants.
• Compiles pertinent facts related to potential unemployment insurance fraud, sets up claims cases for the audit/investigation unit, and issues (re)determinations.
• Interviewed clients via telephone, mail, fax, and electronic methods to determine eligibility for unemployment benefits and/or resolve unemployment claims issues.
• Collaborated with support and product teams to resolve requests/issues in a timely manner.
• Served as an Engagement Co-Lead by creating, implementing, and facilitating morale boosting activities that resulted in over 90% participation within the team.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved client complaints with punctual, polite and professional service.

• Conducted over 10,000 audits of petroleum storage facilities, ensuring compliance with safety regulations and environmental standards.
• Supervised reception, storage and shipping of fuel for organization of over 200 team members.
• Maintained accurate records of petroleum transactions, tracking volumes received, distributed, and consumed for financial reporting purposes.
• Coordinated logistics activities for transporting petroleum products between distribution centers and end-users/customers efficiently.

• Supported students in completing pre-employment forms.
• Facilitated student focus groups that resulted in employee retention of 80% and an increase in recruitment of 95%.
• Successfully hired and onboarded 400+ staff with required appropriate legal HR documentation.
• Created documentation for new implementation of employee time clock system for staff and student employees.

• Trained 6 team members on job duties, company policies, and safety procedures for rapid onboarding to support ongoing operations.
• Organized records of vehicles, schedules and completed orders.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.