Austin P. Michael
Lyndon Station,WI
Summary
Driven to help patients reach their full potential through ethical evidence based chiropractic care. Proficient in all areas of the body's neuromusculoskeletal system and X-ray analysis to accurately manage care guided by patient centered goals.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Devil's Head Resort & Convention Center
Merrimac , Wisconsin
05.2015 - 08.2019
- Trained new staff on correct procedures, compliance requirements and performance strategies. This included training to answer a multi-phone system and to maneuver through an online reservation system to change reservations to the guest's preferences.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Desk Receptionist
LSM Chiropractic Clinic
Madison, CA
05.2020 - 07.2020
- Greeted Patients at the front desk and engaged in pleasant conversations while managing check-in process. Each check-in included ensuring patients had coverage or were aware they were not (cash patients)
- Answered multi-line phone system to respond to inquiries and inform correct staff members of any changes to scheduled patients
- Resolved patient issues quickly and notified the Doctor when patients had complaints or issues with treatment.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization. This involved transferring patient data from an older filing card system to an online data storage service.
- Kept accounts in balance and ran daily reports to verify totals. Managing Copays and patients insurance coverage was a great experience to have as a desk associate. I look forward to using my experience in my understanding of clinic flow as a doctor.
- Personally questioned patients for a complete history to provide the doctor before entering their treatment room.
Education
D.C. - Chiropractic
Palmer College of Chiropractic
Davenport, IA06.2024
Bachelor of Arts - Business Management With Minor in Biology
Ripon College
Ripon, WI01.2021
High School Diploma -
Portage High School
Portage, WI06.2017
Skills
- Positive Attitude and Energetic
- Computer Proficiency
- Personnel and Business Management
- Customer Complaint Resolution
- Spreadsheet Tracking
- Pediatric chiropractic care
- Patient Records Gathering
- Patient examinations
- Patient Records Management
- X-ray procedures
- Diagnostics skills
- Corrective and precise adjusting techniques
Timeline
Front Desk Receptionist
LSM Chiropractic Clinic
05.2020 - 07.2020
Front Desk Supervisor
Devil's Head Resort & Convention Center
05.2015 - 08.2019
D.C. - Chiropractic
Palmer College of Chiropractic
Bachelor of Arts - Business Management With Minor in Biology
Ripon College
High School Diploma -
Portage High School