Kristin Zander
Coeur d'Alene,ID
Summary
Seeking a strong self-motivated position to utilize effective leadership skills and enhance knowledge in the utmost possible manner. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in all different kinds of software, with friendly and decisive approach to resolving challenges.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
The Residence Inn By Marriott
11.2020 - 07.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Front Desk Associate
Columbia Gorge Hotel & Spa
01.2019 - 07.2020
- Handling of all phone operations, incoming and outgoing
- Making all overnight hotel reservations, including guest accommodations Interacting with third party travel agencies
- Process all credit card and money transactions
- Strong and efficient communication skills with each department
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Associate
Best Western Plus Columbia River Inn
04.2017 - 03.2018
- Handling of all phone operations, incoming and outgoing Making all overnight hotel reservations
- Interacting with third party travel agencies
- Process all credit card and money transactions
- Efficient, on task communication with housekeeping
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Some College (No Degree) -
Mt Hood Community College
Gresham, OregonHigh School Diploma -
Sheridan High School
Sheridan, OR2006
Skills
- Strong Communication
- Punctual
- Self Sufficient
- Effective Listener
- Detail Oriented
- Independent Leadership Skills
- Positive Attitude
- Cash Handling
- File Management
- Safety and Security
- PCI (Payment Card Industry)
Timeline
Front Desk Supervisor
The Residence Inn By Marriott
11.2020 - 07.2023
Front Desk Associate
Columbia Gorge Hotel & Spa
01.2019 - 07.2020
Front Desk Associate
Best Western Plus Columbia River Inn
04.2017 - 03.2018
Some College (No Degree) -
Mt Hood Community College
High School Diploma -
Sheridan High School
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