Austin Pigott Pigott
Orange,TX
Summary
Proven leader and effective communicator, adept at fostering community spirit and resolving conflicts, as demonstrated at Stephen F. Austin State University. Excelled in student engagement and support, enhancing resident satisfaction. Skilled in documentation and reporting, with a knack for organizing impactful events. Achieved significant improvements in team productivity and customer service satisfaction.
Overview
5
5
years of professional experience
Work History
Resident Assistant
Stephen F. Austin State University
08.2024 - Current
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Server
Pappadeaux's Seafood Kitchen
05.2024 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Helper/ Hand
Aleman Construction
08.2020 - Current
- Performed manual labor and helped with jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
Stocker and Cashier
Chartwells
03.2023 - 05.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Server
Buffalo Wild Wings
09.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Bridge City High School
Bridge City, TX05-2022
Skills
- Student leadership
- Resident support
- Documentation and reporting
- Activity planning
- Student engagement
- Self-confident
Timeline
Resident Assistant
Stephen F. Austin State University
08.2024 - Current
Server
Pappadeaux's Seafood Kitchen
05.2024 - Current
Stocker and Cashier
Chartwells
03.2023 - 05.2024
Server
Buffalo Wild Wings
09.2022 - 12.2023
Helper/ Hand
Aleman Construction
08.2020 - Current
High School Diploma -
Bridge City High School
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